Experienced Customer Service Representative – Home Improvement Industry

At arenaflex, we're passionate about delivering exceptional customer experiences that exceed expectations. As a leading provider of lead and workflow management solutions, we're committed to empowering our customers to succeed in the home improvement industry. We're now seeking an enthusiastic and self-motivated Customer Service Representative to join our team and help us achieve our mission.

About arenaflex

arenaflex is a dynamic and innovative company that has been at the forefront of the home improvement industry since its acquisition by Financeit in 2017. Our industry-leading platform powers over $3 billion in annual sales, and our full-service contact center in Fort Lauderdale, Florida, is the main point of contact for our customers, ensuring that their expectations are met and managed throughout the lifespan of their projects. We're proud of our reputation for delivering exceptional customer service and are committed to maintaining the highest standards of quality and excellence.

The Role

As a Customer Service Representative at arenaflex, you'll play a critical role in providing exceptional customer experiences that drive customer satisfaction and loyalty. You'll be responsible for answering incoming calls, responding to customer requests, and providing timely and accurate information to our customers. You'll also be responsible for maintaining excellent written and verbal communication skills, adapting to fast-changing guidelines, and identifying and escalating issues to supervisors.

Responsibilities

* Answer incoming calls and respond to customer requests in a timely and accurate manner

• Work in a fast-paced environment with a high degree of flexibility and adaptability
• Book appointments for members with a high degree of data accuracy
• Maintain excellent written and verbal communication skills on a consistent basis
• Identify and escalate issues to supervisors as needed
• Adapt to fast-changing guidelines and customer needs
• Inform clients by explaining procedures, answering questions, and providing information
• Maintain and improve quality results by adhering to standards and guidelines

Requirements

* High school graduate or G.E.D.

• Minimum of one year experience in an inbound/outbound call center or retail environment is preferred
• Excellent oral and written communication skills
• Ability to multitask in speaking on the phone, using the computer, and keyboard simultaneously
• Ability to type at least 25 words per minute is preferred
• Experience in providing exceptional customer service and maintaining established quality requirements
• Must be able to pass a background check

Benefits

* Opportunity to work from home (hybrid position)

• $15,000 Life Insurance (Company Paid)
• 401K plan eligibility after 1 year of service with company match of up to 4%
• Weekly/monthly gift card drawings/contests for meeting goals
• Career learning and development programs
• Casual dress code

Work Environment and Company Culture

At arenaflex, we're committed to creating a positive and inclusive work environment that supports the growth and development of our employees. We believe in fostering a culture of collaboration, innovation, and excellence, and we're dedicated to providing our employees with the tools and resources they need to succeed. Our hybrid work environment offers the flexibility and autonomy to work from home, while also providing opportunities for in-person collaboration and connection with our team.

Career Growth Opportunities and Learning Benefits

We're committed to helping our employees grow and develop their careers, and we offer a range of learning and development programs to support their success. From training and development opportunities to mentorship and coaching, we're dedicated to helping our employees achieve their goals and reach their full potential.

Compensation, Perks, and Benefits

We offer a competitive compensation package, including a salary, benefits, and perks. Our benefits package includes:

• $15,000 Life Insurance (Company Paid)
• 401K plan eligibility after 1 year of service with company match of up to 4%
• Weekly/monthly gift card drawings/contests for meeting goals
• Career learning and development programs
• Casual dress code

How to Apply

If you're passionate about delivering exceptional customer experiences and are looking for a challenging and rewarding role, we'd love to hear from you! Please submit your application and we'll contact you if you become selected for a virtual interview. Apply Job!

Equal Opportunity Employer

arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We're committed to creating a workplace that's inclusive and respectful of all employees, and we're dedicated to providing accommodations for candidates with disabilities. Apply for this job