Experienced Senior Equipment Services Logistics Coordinator – Customer Service & Operations

At arenaflex, we're committed to delivering exceptional customer experiences and driving operational excellence across our diverse business units. As a key member of our Equipment Services team, the Senior Equipment Services Logistics Coordinator will play a vital role in ensuring seamless scheduling and coordination of our field technicians, while providing top-notch customer service and support to our valued clients.

About arenaflex

arenaflex is a leading global beverage company that has been a household name for over a century. Our commitment to innovation, quality, and customer satisfaction has earned us a reputation as a trusted partner in the industry. With a diverse portfolio of brands and products, we're constantly evolving to meet the changing needs of our customers and the market. Our Equipment Services team is dedicated to providing world-class support to our bottlers, clients, and field service teams, ensuring that our products are delivered efficiently and effectively to customers around the world.

Job Summary

We're seeking an experienced and highly organized Senior Equipment Services Logistics Coordinator to join our team. As a key member of our Equipment Services team, you'll be responsible for coordinating the daily activities of 15+ technicians, ensuring seamless scheduling and execution of service calls, and providing exceptional customer service and support to our valued clients. If you're a motivated and detail-oriented individual with a passion for logistics and customer service, we encourage you to apply for this exciting opportunity.

Key Responsibilities

As a Senior Equipment Services Logistics Coordinator, you'll be responsible for:

• Scheduling and Coordination: Schedule and coordinate daily activities for 15+ technicians, ensuring seamless execution of service calls and adherence to service level agreements.
• Customer Service: Interface directly with Field Service Supervisors, customers, and sales teams to provide exceptional customer service and support.
• Scheduling Gaps and Capacity: Identify gaps in schedules and provide input on technician capacity, ensuring that we have the right resources in place to meet customer demands.
• Scheduling Exceptions: Find solutions to scheduling exceptions and collaborate with various teams, including Field Service Supervisors, Team Managers, and other coordinators.
• SAP Support: Work within the SAP application to support service activities, manage parts ordering, and track parts.
• Project-Related Work: Handle project-related work, including inventory support, planning for large order requests from sales, and processing returns.
• Timely Completion of Service Calls: Ensure timely completion of service calls in accordance with service level agreements.
• Ticket Scheduling Issues: Research and resolve ticket scheduling issues using complex systems, making complex logic-based decisions about customer scheduling priorities when demand exceeds capacity.
• Special Projects: Monitor and respond to incoming requests and emails related to special projects.
• Strategic Initiatives: Participate in strategic initiatives to drive organizational efficiency and improve customer satisfaction.

Requirements

To be successful in this role, you'll need:

• High School Diploma or GED: A high school diploma or equivalent is required.
• 1-2 Years of Experience: 1-2 years of experience in customer service or logistics/transportation is preferred.
• Strong Organizational Skills: Strong organizational skills and ability to multi-task against various deadlines.
• Advanced Communication Skills: Advanced communication skills, both verbal and written.
• Intermediate Microsoft Skills: Intermediate skills in Microsoft applications, including Excel, Word, and Outlook.

Nice-to-Haves

While not required, experience in the beverage industry and familiarity with SAP or similar applications are highly desirable.

Benefits

As a valued member of our team, you'll enjoy a comprehensive benefits package, including:

• Health Insurance: Comprehensive health insurance coverage for you and your family.
• Dental Insurance: Dental insurance coverage for you and your family.
• 401(k): A 401(k) retirement savings plan with company matching.
• Paid Time Off: Generous paid time off for vacation, sick leave, and holidays.
• Vision Insurance: Vision insurance coverage for you and your family.
• 401(k) Matching: Company matching contributions to your 401(k) plan.
• Life Insurance: Life insurance coverage for you and your family.

How to Apply

If you're a motivated and detail-oriented individual with a passion for logistics and customer service, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter to [insert contact information]. We can't wait to hear from you!

Equal Employment Opportunity

arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We're committed to creating an inclusive and respectful work environment that values diversity, equity, and inclusion. Apply for this job