Supply Chain Customer Support Specialist

About Us: BC Adhesives is a dynamic and growing industrial adhesive distributor focused on delivering exceptional service, technical expertise, and fast support to manufacturers across the country. We pride ourselves on building long-term partnerships with our customers by providing not only adhesive solutions, but also equipment support, inventory management, and responsive service that keeps production running. As we continue to grow, we are expanding our Parts Division and looking for a highly organized, driven individual to help build and scale this operation into a best-in-class support program for our customers and sales team. Position Overview: We are currently seeking a motivated and detail-oriented Supply Chain & Parts Program Specialist to join our team. This is not a traditional customer service position. This role is responsible for helping own and grow our parts program through inventory management, procurement, fulfillment coordination, customer support, and internal sales support. The ideal candidate thrives in a fast-paced environment, enjoys solving problems, communicates proactively, and takes pride in creating organized systems that improve efficiency and customer experience. This individual will play a critical role in ensuring BC Adhesives delivers a fast, reliable, and customer-first parts operation that supports both our customers and our sales team. Core Responsibilities: Inventory Strategy & Control

• Manage inventory levels, replenishment, and stock accuracy
• Monitor min/max levels and reorder points by SKU and usage trends
• Identify critical stocking needs, slow-moving inventory, and opportunities for improvement
• Track supplier lead times and inventory performance

Ordering & Procurement

• Create and manage purchase orders with suppliers
• Communicate with vendors regarding pricing, availability, and lead times
• Monitor backorders and proactively communicate delays internally and externally
• Maintain accurate expected receipt dates within ERP/CRM systems

Fulfillment & Logistics

• Coordinate order processing, shipping, and fulfillment activities
• Assist with freight decisions including UPS, LTL, and local delivery coordination
• Support same-day shipping processes and urgent “hot order” requests
• Help maintain organized packing, labeling, and fulfillment procedures

Internal Sales Support

• Assist sales team with quote support and parts cross-referencing
• Help identify aftermarket and alternative part solutions
• Provide availability and lead time updates to internal and external teams
• Support revenue growth by helping create fast and accurate customer responses

Customer Experience & Support

• Provide outstanding customer support via phone and email
• Resolve customer issues including delays, shortages, returns, and order discrepancies
• Maintain proactive communication with customers regarding order status updates
• Accurately document customer interactions and resolutions within company systems

Qualifications:

• 3-5 years of experience in customer service, supply chain, inside sales, operations, or procurement preferred
• Strong organizational and multitasking skills
• Excellent communication skills, both verbal and written
• Excellent computer skills including Microsoft Office and Excel
• Strong problem-solving and decision-making abilities
• Detail-oriented with a commitment to accuracy and follow-through
• Ability to work well in a fast-paced environment
• Experience with ERP, CRM, inventory, or customer service systems preferred
• A team player with a positive attitude and strong sense of ownership

What Success Looks Like:

• Customers receive fast and accurate support
• Orders ship on time and with minimal errors
• Inventory is organized and proactively managed
• Internal sales teams receive quick responses and reliable support
• BC Adhesives continues building a reputation as the easiest company in the industry to do business with

Compensation

Package:

• Competitive salary
• Bonus and commission opportunities
• Profit sharing
• 401(k)
• Health, dental, and vision insurance
• Paid vacation
• Opportunity for long-term growth within a rapidly expanding company

Job Type: Full-time Pay: $60,000.00 - $80,000.00 per year Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 8 hour shift

Ability to Relocate:

• Franklin, WI 53132: Relocate before starting work (Required)

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