Experienced Customer Experience Manager - Central/West - Remote Sales
At arenaflex, we're dedicated to delivering medical breakthroughs in the real world. As a leading global provider of commercial solutions, our teams help biopharma, medical device, and diagnostic companies get their therapies to the people who need them. We're seeking an experienced Customer Experience Manager to join our Central/West team, working remotely to drive growth and profitability in the Synvisc and Synvisc One markets.
About arenaflex
arenaflex is the world's largest Commercial Sales & Medical Solutions (CSMS) organization, dedicated to the launch and marketing of pharmaceutical and medical products. With a focus on providing talent for field/inside sales, medical device support, clinical support, and medical affairs, our CSMS division has 10,000+ field professionals in more than 30 countries addressing physician and patient needs. Our teams are evolving the way we operate, designing a business model that's responsive to fast-changing customer needs and delivers the right solutions at the right time.
Your Role
As a Customer Experience Manager, you'll operate strategically in prioritized accounts to deliver valued omnichannel engagement solutions with a group of clearly defined key stakeholders in a specific geography for Synvisc. Your goal will be to increase the number of patients benefiting from our medicine, while providing essential customer service to create and grow revenue and consistently deliver product goals. You'll act as an "account orchestrator" to provide a more cohesive customer experience, utilizing digital tools of engagement.
Key Responsibilities
* Grow 100-200 key Synvisc accounts through proactive account management to key stakeholders within each account, starting with the development of a pull-through plan for key systems and dissemination of promotional materials through Phone, Email, and Direct Mail.
- Manage existing contracts to ensure ordering in line with tier pricing structure.
- Place customer orders and direct customers to Specialty Distributor selling platforms.
- Prospect new business opportunities and create new customer agreements.
- Maintain Account Map and Contact Tool and monitor account performance.
- Identify and analyze impediments to performance, including outside interference, and guide teams towards solutions in a commercial environment, using digital and data analytics.
- Use innovative tools and technology to enhance the learning experience and assist others with adopting new technology solutions.
Essential Qualifications
* Valid Driver's License.
- A minimum of 5+ years of pharmaceutical, biotech, or medical device sales experience required.
- Account Management Experience in Orthopedics, Medical Surgical, or complex account selling required.
- Proven success and positive track record of consistent sales performance in complex markets with diverse customer segments operating with a high degree of integrity.
- History of successfully influencing customers using virtual tools and resources.
- Demonstrated ability to use data and data analytics by unearthing valuable insights from data that can help lead to new solutions for the customer.
- Demonstrated ability to learn and apply technical and scientific product-related information.
- Highly organized with strong account management skills.
- Strong commercial business acumen, strategic, critical thinking/problem solving, and innovative thinking capabilities.
- Excellent interpersonal skills and communication skills, ability to develop important relationships with key stakeholders.
Preferred Qualifications
* A minimum of 7+ years of pharmaceutical, biotech, or medical device sales experience.
- Strong organizational skills with the ability to adapt to change in a fast-paced environment.
Technical Skills
* Proficient in Microsoft Office Suite (Outlook, PowerPoint, Word, Excel).
- Experience with Power BI and Veeva CRM.
- Education: BA/BS Degree required.
- Language Requirements: Fluency in English.
- Physical Requirements: n/a.
- Travel: Ability to travel up to 10% of time throughout the nation, to home office and meetings/conventions as necessary.
- Candidates must complete all fleet safety training and must maintain an acceptable driving record regarding accidents and incidents.
What's in it for you?
arenaflex offers a wide array of benefits to support our employees and their families. Best of all, we offer a comprehensive benefit plan that is effective day one! This includes, but is not limited to, Health, Dental, Vision, 401k, Tuition Assistance, and Discretionary Time Off. Ask your Recruiter for additional information.
About arenaflex
arenaflex is a leading global provider of advanced analytics, technology solutions, and clinical research services to the life sciences industry. We believe in pushing the boundaries of human science and data science to make the biggest impact possible – to help our customers create a healthier world. Learn more at https://jobs.arenaflex.com.
Equal Employment Opportunities
We are committed to providing equal employment opportunities for all, including veterans and candidates with disabilities. https://jobs.arenaflex.com/eoe.
COVID-19 Vaccination Status
arenaflex's ability to operate and provide certain services to customers and partners necessitates arenaflex and its employees meet specific requirements regarding COVID-19 vaccination status. https://jobs.arenaflex.com/covid-19-vaccine-status.
Compensation and Benefits
The potential base pay range for this role is $90,000 - $130,000. The actual base pay offered may vary based on a number of factors, including job-related qualifications, location, and/or schedule. Dependent on the position offered, incentive plans, bonuses, and/or other forms of compensation may be offered, in addition to a range of health and welfare and/or other benefits.
Apply Now
Ready to join our team and drive growth and profitability in the Synvisc and Synvisc One markets? Apply now to become an Experienced Customer Experience Manager at arenaflex! Apply for this job