Experienced Customer Service Representative – IT Project Support and Sales Coordination

Join arenaflex, where technology meets excellence. We’re embarking on a mission to build a winning team, and our partnership with the Pro Football Hall of Fame exemplifies our dedication to achieving greatness. As a member of our team, you’ll not only contribute to groundbreaking projects but also have the chance to showcase your skills and be recognized for your achievements. With over 20 years of experience and a nationwide presence, arenaflex provides unbeatable managed IT services, cybersecurity solutions, and document workflow innovations. Our team of over 1,000 passionate professionals is dedicated to empowering employees and creating a supportive work environment where champions thrive and new heights are reached.

Job Description/Overview:

The Customer Service Representative (CSR) plays a vital role in supporting sales representatives, project managers, operations, and administration to create an effective transmission of information from one department to another. As a CSR, you will be responsible for preparing sales quotes and proposals for Managed Services customers, researching product and services to support the successful implementation and onboarding of complex IT projects, and interacting directly with clients and employees across all areas of the Company.

Key Responsibilities:

* Prepare sales quotes and proposals for Managed Services customers

• Research product and services to support the successful implementation and onboarding of complex IT projects
• Interact directly with clients and employees across all areas of the Company
• Provide sales support to sales representatives, allowing them to focus on direct sales efforts
• Research product and review preliminary proposals to assist as necessary
• Be the “eyes and ears” of assigned sales representatives, maintaining efficiency and productivity
• Create reliable and dedicated client/customer relationships
• Manage software, license, and warranty expirations
• Improve the customer experience by ensuring “bolt-on” products are included in quotes and recorded as configurations with expirations
• Improve profitability of projects with advanced knowledge of ancillary products and inclusions in quotes and orders

Essential Qualifications:

* Education: Equivalent to the completion of the twelfth grade. College degree preferred

• Experience: Two years of experience in a customer service role, preferably in a call center environment
• Basic knowledge of computer hardware and software
• Microsoft Office suites (Excel and Word)
• Prioritize workload and meet deadlines
• Strong communication skills, both orally and in writing
• Team-oriented, problem-solving skills, and ownership of work performed

Preferred Qualifications:

* Experience in a managed services company or IT industry

• Knowledge of IT hardware and software
• Experience with sales coordination and project management
• Strong analytical and problem-solving skills
• Ability to work in a fast-paced environment and meet deadlines

Skills and Competencies:

* Strong communication and interpersonal skills

• Ability to work in a team-oriented environment
• Strong analytical and problem-solving skills
• Ability to prioritize workload and meet deadlines
• Strong attention to detail and organizational skills
• Ability to work in a fast-paced environment and adapt to changing priorities

Career Growth Opportunities and Learning Benefits:

At arenaflex, we are committed to providing our employees with opportunities for growth and development.

We offer

• A comprehensive training program to help you develop your skills and knowledge
• Opportunities for advancement and career growth within the company
• A supportive work environment that encourages collaboration and teamwork
• Access to industry-leading technology and tools to help you succeed

Work Environment and Company Culture:

arenaflex is a dynamic and fast-paced work environment that values innovation, teamwork, and customer satisfaction. Our company culture is built on the principles of:

• Empowering employees to make decisions and take ownership of their work
• Fostering a collaborative and supportive work environment
• Encouraging continuous learning and professional development
• Recognizing and rewarding employee achievements and contributions

Compensation, Perks, and Benefits:

arenaflex offers a competitive compensation package, including:

• Competitive salary and bonus structure
• Comprehensive benefits package, including medical, dental, and vision insurance
• 401(k) plan with employer match
• Paid time off and holidays
• Opportunities for professional development and career growth

Equal Opportunity Employer:

arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive and respectful of all employees, and we do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status.

How to Apply:

If you are a motivated and customer-focused individual who is passionate about technology and customer service, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter to [insert contact information]. We look forward to hearing from you! Apply for this job