Experienced Provider Customer Service Call and Chat Representative – Remote in Houston, TX

At arenaflex, we're dedicated to revolutionizing the way healthcare providers interact with our organization. As a Provider Customer Service Call and Chat Representative, you'll play a vital role in supporting healthcare providers by addressing their inquiries related to benefits, eligibility, billing, clinical authorizations, and behavioral health. This full-time position involves multi-channel communication, including phone calls and chat, to ensure providers receive timely and accurate information. If you're passionate about delivering exceptional customer service and have a knack for problem-solving, we want to hear from you.

About arenaflex

arenaflex is a leading healthcare organization that's committed to improving the lives of millions of people across the country. Our mission is to provide innovative solutions that empower healthcare providers to deliver high-quality care to their patients. We're a dynamic and fast-paced organization that values collaboration, innovation, and customer satisfaction. As a Provider Customer Service Call and Chat Representative, you'll be part of a talented team that's dedicated to making a difference in the healthcare industry.

Responsibilities

As a Provider Customer Service Call and Chat Representative, you'll be responsible for:

• Serving as the advocate for providers by demonstrating accountability and ownership to resolve issues.
• Serving providers in a multi-channel environment, including call and concurrent chat as required.
• Quickly and appropriately triaging contacts from healthcare professionals (i.e., physician offices, clinics, billing offices).
• Seeking to understand and identify the needs of the provider, answering questions and resolving issues (e.g., benefits and eligibility, billing and payments, clinical authorizations, explanation of benefits, behavioral health).
• Researching and dissecting complex prior authorization and claim issues and taking appropriate steps to resolve identified issues to avoid repeat calls/messages, escalations, and provider dissatisfaction.
• Collaborating effectively with multiple internal partners to ensure issues are resolved and thoroughly communicated to providers in a timely manner.
• Utilizing strong multi-tasking skills to effectively and efficiently navigate more than 30 systems to extract necessary information to resolve and avoid issues across multiple lines of business (C&S, M&R, E&I) provider types, and call types.
• Influencing providers to utilize self-service digital tools, assisting with navigation questions and selling the benefits of the tool, including aiding in faster resolution.

Requirements

To be successful in this role, you'll need to possess the following qualifications:

• High School Diploma / GED OR equivalent work experience.
• Must be 18 years of age OR older.
• 1+ years of customer service experience with analyzing and solving customer's concerns.
• Experience with computer and Windows PC applications, which includes the ability to navigate and learn new and complex computer system applications.
• Ability to type at a speed of greater than OR equal to 35 - 40+ WPM (words per minute) with an accuracy of 90%.
• Ability to work any full-time (40 hours / week) shift between the hours of 10:35 AM - 7:05 PM CST from Monday - Friday.

Nice-to-haves

While not required, the following qualifications would be beneficial:

• Experience in a related environment (i.e., office, call center, customer service, etc.), using phones and computers as the primary job tools.
• Prior health care experience and knowledge of healthcare terminology.

Benefits

As a Provider Customer Service Call and Chat Representative at arenaflex, you'll enjoy the following benefits:

• 10 weeks of paid training to ensure your success in the role.
• Flexibility to work remotely if located within a 60-mile commutable distance of Houston, TX.

What We Offer

At arenaflex, we're committed to providing a supportive and inclusive work environment that fosters growth and development. As a Provider Customer Service Call and Chat Representative, you'll have the opportunity to:

• Work with a talented team of professionals who are passionate about delivering exceptional customer service.
• Develop your skills and knowledge in a dynamic and fast-paced environment.
• Make a real difference in the lives of healthcare providers and their patients.
• Enjoy a comprehensive benefits package, including paid training, flexible work arrangements, and opportunities for career growth and development.

How to Apply

If you're passionate about delivering exceptional customer service and have a knack for problem-solving, we want to hear from you. Apply now to become a Provider Customer Service Call and Chat Representative at arenaflex. Apply for this job