Experienced Part-Time Airline Customer Service Agent – DFW Airport

Join the arenaflex team and take off on your next career adventure! As a Part-Time Airline Customer Service Agent at DFW Airport, you will be an integral part of our team, contributing to the timely delivery of cargo shipment, luggage, business to customer delivery, and on-time flights while operating safely and securely. arenaflex is a global leader in the aviation industry, with a presence in 164 airport locations, 18 countries, and on 5 continents. We strive to be an exceptional leader in our industry, and we're looking for talented individuals like you to join our team of cargo, passenger, ramp handling, and technical service experts.

About arenaflex

arenaflex is a worldwide leader in the aviation industry, providing a range of services including cargo handling, passenger handling, ramp handling, and technical services. Our team of experts operates in 164 airport locations, 18 countries, and on 5 continents, serving some of the world's leading airlines and cargo carriers. We're committed to delivering exceptional service to our customers, and we're looking for talented individuals like you to join our team.

Job Summary

As a Part-Time Airline Customer Service Agent, you will be responsible for greeting and assisting customers, ensuring proper documentation and communication, internally and externally, for import operations. You will work closely with our team to ensure the timely delivery of cargo shipment, luggage, business to customer delivery, and on-time flights while operating safely and securely.

Responsibilities

* Prepare documentation prior to flight arrival or flight departure, review, organize, make copies, and distribute accordingly.

• Travel to Airport Operational Area (AOA) to meet flight upon arrival or departure of flight to retrieve or drop off flight documents.
• Notify Broker or Freight Forwarder on the Master Airway Bill (MAWB) of shipment's arrival at warehouse facility or on hold.
• Provide assistance to customers arriving to retrieve their documents and freight.
• Collect appropriate charges and document method of payment.
• Process "Customs Out" (proof of delivery) for every transaction before the customer's departure.
• Assist in completion of MAWBS for over-the-counter shipments.
• Confirm all bookings are accepted
• Confirm TSA mandatory screening.
• Confirm Dangerous Goods (DG) have been checked within aircraft limits and Follow specific procedure for DG shipments when received, including when shipment is abandoned by consignee.
• Data capture AWB information into airline system(s).
• Manifest flight based on information received from the warehouse.
• Print flight manifest, cargo pallet message, deadload, and NOTOC and deliver to the aircraft.
• Verify post-flight inventory with documents on hand.
• File maintenance of all pertinent documents and records.
• Prepare various reports (Irregularity, Weekly Import and/or Export Statistics)
• Answer incoming calls and respond to emails.
• Demonstrate diligence required to maintain security under the Airport Police, TSA, and United States.

Minimum Requirements

* Must be at least 18 years of age.

• Must possess a clean driving record and valid driver's license.
• Must provide proof of the legal right to work in the United States.

Preferred Skills

* Typing skills with the ability to type a minimum of 35 wpm.

• English proficiency (e.g., reading, writing, speaking, listening).
• Mental abilities (e.g., visual observation and identification, mental rotation).
• Interpersonal skills (e.g., customer service, dependability).
• Work values (e.g., responsibility, honesty, integrity).
• Knowledge of basic arithmetic and mathematics.
• Comprehension of airway bill import procedures and government regulations.
• Attention to detail and organization skills.
• Ability to follow instructions from supervisor or lead agent.
• Ability to work as an effective team member.
• Ability to obtain U.S. Customs seal and license to drive on Airport Operational Area (AOA).
• Office skills including file maintenance, basic computer knowledge, answering telephone quickly, and ability to multi-task.

Physical Requirements/Working Conditions

* Must be able to lift up to 50 lbs.

• Tolerate moderate to loud levels of noise within the work environment.
• Stand and remain standing for periods up to 3 hours without sitting.
• Demonstrate daily a fitness for obligation without impairment due to illegal drugs, sleep deprivation, medication, or alcohol.
• May be required to work all of the following: irregular hours and/or shifts, including split-shifts; holidays and weekends; overtime; and extended hours.

Perks & Benefits

* Want your pay in advance? Access up to 50% of earned wages when you need it through myWisely app or the Daily pay app!

• Are you a top performer who thrives on recognition? On-the-spot awards offered through the Awardco Platform, including gift cards and more!
• Need quality medical care? Multiple options for both full and part-time employees!
• Want arenaflex Employee Extras? Travel Discounts, Pet insurance, Discount Shopping & More!
• Looking to stay healthy and improve your life? Wellness Programs offered to all employees!
• Want to invest in your future? 401k program offered with company match!
• Looking to grow and have a career with us? Opportunity for Internal Mobility and transfers available!

Why Join arenaflex?

* arenaflex is a global leader in the aviation industry, with a presence in 164 airport locations, 18 countries, and on 5 continents.

• We're committed to delivering exceptional service to our customers, and we're looking for talented individuals like you to join our team.
• Our team of experts operates in a fast-paced and dynamic environment, and we're looking for individuals who can thrive in this environment.
• We offer a range of benefits and perks, including access to up to 50% of earned wages, on-the-spot awards, and multiple options for medical care.
• We're committed to employment equity and inclusion, and we welcome applications from all qualified individuals.

How to Apply

If you're a motivated and customer-focused individual who is looking for a challenging and rewarding career opportunity, we encourage you to apply for this role. Please submit your application through our website, and we'll be in touch to discuss your qualifications further. Apply Now! Apply for this job