Experienced Insurance Customer Service Representative – Work from Home Opportunity at arenaflex

Join arenaflex's dynamic team and embark on a rewarding career as an Insurance Customer Service Representative, working from the comfort of your own home. Are you passionate about delivering exceptional customer service and have a knack for navigating complex insurance policies? Do you thrive in a fast-paced, dynamic environment where no two days are the same? If so, we invite you to explore this exciting opportunity to join arenaflex's Insurance Call Center as an Insurance Customer Service Representative.

About arenaflex

arenaflex is a leading provider of innovative insurance solutions, dedicated to empowering individuals and families to protect their assets and achieve their goals. Our commitment to excellence, customer-centric approach, and passion for making a difference in our community have earned us a reputation as a trusted partner in the insurance industry.

Key Responsibilities

As an Insurance Customer Service Representative at arenaflex, you will play a vital role in delivering exceptional customer experiences, ensuring policyholders receive the best possible service, and driving business growth through strategic retention and cross-selling initiatives. Your key responsibilities will include:

• Handling property & casualty (p&c) related customer service and/or billing inquiries and problems via the telephone
• Providing customers with plan coverage information, quotes, policy changes, and policy change impacts to premium
• Reviewing and updating policies to enhance retention and better meet the needs of the consumer
• Counseling policyholders concerning appropriate coverage, policy limits, payment options, and state laws that will best meet their needs for sufficient protection against risks covered by Property and Casualty insurance
• Making appropriate recommendations and/or changes to the policy and gaining policyholder acceptance to process the changes
• Receiving and responding to calls and emails received by the insurance service center, documenting all activity in EPIC
• Utilizing knowledge of insurance industry and club insurance agency policies and procedures to provide efficient and professional customer service
• Identifying opportunities to apply discounts, processing insurance verification forms for insured, and acting as liaison for information exchange between customer and insurance companies
• Processing changes to policies within EPIC and submitting changes to specific companies, following up with company to ensure change requests have been processed in a timely manner
• Reviewing policy information and references company-specific claims procedures to assist insured in filing claims
• Mailing insured documentation to be signed and returned as necessary, following up to ensure documentation has been returned in a timely manner from member/customer
• Recognizing cross-sell opportunities (membership and insurance) and obtaining quote information

What We Offer

As an Insurance Customer Service Representative at arenaflex, you can expect a comprehensive compensation package, including:

• A competitive hourly rate, depending on experience and salary zone
• Eligibility for Annual Merit Increase
• Comprehensive Health benefits package, including Paid Time Off (accruals begin on first day of employment), 401(k) plan with a company match, Medical, Dental, Prescription, and Vision Coverage, Tuition Reimbursement, Life Insurance, and Flexible Spending Accounts
• Nearly 4 weeks of paid time off accrued during the first year
• Paid time off to volunteer
• Tuition reimbursement
• 401(K) plan with company match up to 7%
• Free AAA Premier Battery Membership

Requirements

To succeed in this role, you will need:

• High school diploma or equivalent and 3+ years of increasingly complex customer service experience in an insurance environment
• Property and Casualty insurance license required
• Membership license preferred and/or ability to obtain within 90 days of employment

Work Environment and Culture

As a remote employee, you will have the flexibility to work from the comfort of your own home, while still being an integral part of our dynamic team. Our culture is built on a foundation of collaboration, innovation, and customer-centricity, and we strive to create a welcoming and inclusive workplace where everyone feels valued and empowered to succeed.

How to Apply

If you are a motivated and customer-focused individual with a passion for insurance, we invite you to apply for this exciting opportunity to join arenaflex's Insurance Call Center as an Insurance Customer Service Representative. Please submit your application through our website, and we look forward to reviewing your qualifications.

Equal Opportunity Employer

arenaflex is an equal opportunity employer, committed to cultivating a welcoming and inclusive workplace of team members with diverse backgrounds and experiences. We strive to attract and retain candidates with a passion for their work and encourage all qualified individuals, regardless of race, color, gender, identity, veteran status, sexual orientation, physical ability, or national origin, to apply.

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