Experienced Service Desk Specialist/Live Chat Agent – Mobile Application Support and Customer Assistance

At arenaflex, we're on a mission to revolutionize the way our customers interact with our innovative mobile applications. As a key member of our team, the Service Desk Specialist/Live Chat Agent will play a vital role in providing top-notch support and assistance to our users, ensuring a seamless experience with our myColorado application. If you're passionate about technology, customer service, and teamwork, we want to hear from you!

About arenaflex

arenaflex is a leading provider of cutting-edge mobile applications, dedicated to empowering our customers with innovative solutions that make a real difference in their lives. Our team is comprised of talented professionals who share a common goal: to deliver exceptional service and support to our users. We're committed to fostering a culture of collaboration, innovation, and continuous learning, and we're excited to welcome like-minded individuals to our team.

Job Summary

We're seeking an experienced Service Desk Specialist/Live Chat Agent to join our team in Denver, CO (or remotely from anywhere in CO). As a key member of our support team, you'll be responsible for providing critical assistance to our users, troubleshooting issues, and resolving problems in a timely and efficient manner. If you're passionate about technology, customer service, and teamwork, we encourage you to apply for this exciting opportunity.

Responsibilities

As a Service Desk Specialist/Live Chat Agent, you'll be responsible for:

• Providing Tier I support and customer assistance for our myColorado mobile application, utilizing chat tools and following arenaflex's standard operating procedures.
• Troubleshooting, reproducing, reporting, and resolving problems in both iOS and Android operating systems.
• Installing the myColorado software on supported devices, following defined procedures, processes, and methods.
• Employing Incident Management procedures to enter tickets into the required tracking system.
• Collaborating with our development team to resolve complex issues and improve our application's performance.
• Providing exceptional customer service, responding to user inquiries, and resolving issues in a timely and efficient manner.
• Staying up-to-date with the latest technology trends, best practices, and industry developments to continuously improve our support services.

Minimum Qualifications

To be considered for this role, you must possess:

• One year of professional experience in an occupational field related to the work assigned to the position, including mobile application support.
• OR an Associate's degree from an accredited institution in a field of study related to the work assignment, including Computer Science, Computer Information Systems, Cybersecurity, or other related technical degrees.

Substitutions

We recognize that experience and education can vary, and we're open to considering substitutions:

• Additional, appropriate paid or unpaid experience will substitute for the required education on a year-for-year basis.
• Additional appropriate education will substitute for the required experience on a year-for-year basis, but cannot completely substitute for these qualifications.
• Training or Certification related to the work assigned to the position will be assigned credit towards substitution for experience and/or education, but cannot completely substitute for these qualifications.

Preferred Qualifications

While not required, we encourage candidates with the following qualifications to apply:

• Jira experience.
• ITIL Certification.
• Agile and scrum methodology experience.
• Government work experience.
• Apple and Google Play Store experience.
• Use of diagnostic tools and knowledge of diverse range of mobile device makes and models.

Work Environment and Company Culture

As a remote employee, you'll have the flexibility to work from anywhere in Colorado, while still being part of a dynamic and collaborative team. arenaflex is committed to fostering a culture of innovation, teamwork, and continuous learning, and we offer a range of benefits and perks to support your growth and well-being.

Compensation and Benefits

We offer a competitive salary and benefits package, including:

• A comprehensive health insurance plan.
• A 401(k) retirement savings plan with company match.
• Paid time off and holidays.
• Opportunities for professional development and growth.
• A dynamic and supportive work environment.

How to Apply

If you're passionate about technology, customer service, and teamwork, and you're looking for a challenging and rewarding opportunity, we encourage you to apply for this exciting role. Please submit your resume and a cover letter outlining your experience, qualifications, and interest in the position. We can't wait to hear from you!

Equal Employment Opportunity

arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We're committed to fostering a culture of inclusivity, respect, and diversity, and we're proud to be an employer of choice for talented professionals from all backgrounds. Apply for this job