Experienced After Hours Customer Service Representative – Elderly Home Based Care and Support

At arenaflex, we're dedicated to providing exceptional care and support to our clients, and we're seeking a compassionate and experienced Customer Service Representative to join our after hours team. As a key member of our remote team, you'll be responsible for delivering outstanding customer service to our clients and their caregivers, ensuring their needs are met and their expectations are exceeded.

About arenaflex

arenaflex is a leading provider of elderly home based care and various other services in the US. Our mission is to empower individuals to live independently and with dignity, while providing them with the support and care they need to thrive. We're committed to delivering exceptional service, building strong relationships with our clients and caregivers, and creating a positive impact in our communities.

About the Role

As an After Hours Customer Service Representative, you'll be working in a fully remote position, based in South Africa. You'll have the flexibility to work a 3-day week, with 4-hour shifts per day, and a Saturday and Sunday shift of 12 hours per day. This role offers the perfect blend of work-life balance and career growth opportunities.

Responsibilities

As a Customer Service Representative, you'll be responsible for:

• Answering all incoming calls and resolving client and nurse queries that are within the scope of after-hours
• Providing timely responses to queries that come in through our texting platform
• Notifying clients and replacing caregiver callouts as necessary
• Confirming caregivers 1-2 hours before shift start
• Performing initial intake for callers potentially interested in our services
• Documenting all scenarios on our platform, as well as updating caregiver schedules as needed
• Completing non-urgent admin projects if time allows

Requirements

To be successful in this role, you'll need:

• Fluent English: You'll be communicating with clients and caregivers in English, so fluency is essential.
• Compassion and Confidence: You'll be working with vulnerable individuals, so empathy and confidence are crucial.
• Responsibility and Reliability: You'll be working independently, so reliability and responsibility are essential.
• 10+ years' work experience in customer service and office duties: You'll need a strong background in customer service and office administration to excel in this role.
• Adaptability and Flexibility: You'll be working a non-traditional schedule, so flexibility and adaptability are essential.
• Impeccable phone and computer skills: You'll be using our platform and software to manage client and caregiver interactions, so strong technical skills are required.
• Staffing and/or health care experience: Experience in staffing or healthcare is highly desirable, but not essential.
• Experience working remotely and independently to the USA: You'll be working with clients and caregivers in the US, so experience working remotely and independently to the US is essential.
• Quiet and professional work-from-home environment: You'll need a dedicated workspace with minimal distractions to excel in this role.
• Remotely set up with Wi-Fi and load-shedding back-up: You'll need a reliable internet connection and a plan for load-shedding to ensure continuity of service.

What We Offer

As an After Hours Customer Service Representative at arenaflex, you'll enjoy:

• Competitive compensation: You'll be rewarded with a competitive salary and benefits package.
• Flexible work arrangements: You'll have the flexibility to work a non-traditional schedule, with a 3-day week and 4-hour shifts per day.
• Opportunities for career growth: You'll have the opportunity to develop your skills and advance your career in a dynamic and growing organization.
• A positive and supportive work environment: You'll be part of a team that values collaboration, respect, and open communication.
• Professional development opportunities: You'll have access to training and development opportunities to enhance your skills and knowledge.

How to Apply

If you're a motivated and compassionate individual with a passion for delivering exceptional customer service, we'd love to hear from you. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you!

About arenaflex

arenaflex is an equal opportunities employer and welcomes applications from diverse candidates. We're committed to creating a positive and inclusive work environment that values diversity, equity, and inclusion.

Disclaimer

arenaflex is not responsible for any errors or omissions in this job posting. We reserve the right to modify or withdraw this job posting at any time. Apply for this job