Experienced Patient Care Coordinator – After Hours Call Center REMOTE
Join arenaflex, a national leader in providing high-quality medical products, services, and outstanding customer care, as we seek a dedicated Patient Care Coordinator for our Sleep Central (After Hours Call Center) Murray, KY Operations. In this position, you will play a vital role in ensuring the seamless delivery of medical equipment and supplies to patients across the country.
About arenaflex
arenaflex Healthcare Inc. is a renowned provider of ventilators, oxygen, sleep apnea treatment, wound care solutions, and home medical equipment. Our mission is to empower patients to manage their health and treatment at home, while providing them with the highest level of care and support. With hundreds of locations across 45 states, we are committed to delivering exceptional customer care and innovative solutions to meet the evolving needs of our patients.
Overview and Responsibilities
As a Patient Care Coordinator, you will be responsible for contacting patients regarding delivery of equipment, taking patient orders, verifying patient information, and placing orders in a timely manner. You will be working in our After Hours Call Center, which operates on a part-time or full-time schedule, depending on your availability.
Key Responsibilities:
* Accurately transcribe patient profiles over the telephone, including data entry of information and possible outbound calling
- Obtain medically necessary documentation
- Process patient orders through our online pharmacy system
- Resolve tracking issues and reschedule shipping orders for patients
- Troubleshoot problems based on patient input regarding the scope and/or magnitude of failure
- Verify orders are complete
- Perform other duties as assigned
Qualifications:
* Employment is contingent on a background investigation, drug screen (when applicable), and a valid driver's license in the state of residence with a clean driving record (when applicable)
- High school diploma or GED equivalent
- Experience in the medical field and administrative record management
- Strong customer service background
Skills, Knowledge, and Abilities:
* Effectively communicate in English, both orally and written
- Helpful, knowledgeable, and polite while maintaining a positive attitude
- Interpret a variety of communications (verbal, non-verbal, written, listening, and visual)
- Maintain confidentiality and practice discretion and caution when handling sensitive information
- Medical terminology
- Multi-task along with attention to detail
- Accurately perform simple mathematical calculations using addition, subtraction, multiplication, and division
- Self-motivation, organized, time-management, and deductive problem-solving skills
- Work independently and as part of a team
Physical Demands:
* Requires sitting, walking, standing, talking, or listening
- Requires close vision to small print on computer and/or paperwork
Machines, Equipment, and Technical Abilities:
* Email transmission and communication
- Internet navigation and research
- Microsoft applications (Word and Excel)
- Office equipment (fax machine, copier, printer, phone, and computer/tablet)
- Understanding use of all applicable home medical equipment and supplies
Benefits:
* 401(k)
- Medical, dental, and vision
- Life insurance and disability
- Generous paid time off and paid holidays
- Bonus and incentive opportunities (non-exempt and exempt)
- Mileage reimbursement (when applicable)
- Telephone reimbursement (when applicable)
Work Environment and Company Culture:
arenaflex is an equal opportunity employer and a drug-free workplace. We are committed to creating a diverse and inclusive work environment that values and respects the contributions of all employees. Our company culture is built on a foundation of teamwork, innovation, and customer-centricity.
Compensation:
* Pay starting at $15 per hour
- Quarterly bonus opportunity
- Flexible scheduling to accommodate your needs
How to Apply:
If you are a motivated and customer-focused individual with a passion for delivering exceptional patient care, we encourage you to apply for this exciting opportunity. Please submit your resume and profile through our online application portal. We look forward to reviewing your application and discussing this opportunity further.
Equal Opportunity Employer:
arenaflex Healthcare Inc. is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive and respectful of all employees, regardless of their background, culture, or personal characteristics. Apply for this job