Operations Manager Full Time / Remote View Position

Work from home Full-time role Hiring

---Operations Manager---- -# Operations Manager

Full Time / Remote / St Louis, MO

## Position OverviewThis position requires a leader with strong project oversight, people management skills, and a passion for operational excellence. You will balance high-level strategy with hands-on execution, mentoring the team while building scalable systems that drive measurable results.###

Key Responsibilities

Leadership & Team Development

* Lead the fulfillment teams, ensuring accountability and alignment with company goals.* Assure assertive and collaborative communication with the Client Success Team.* Coach and mentor team members to foster growth, autonomy, and excellence in performance.* Support hiring, onboarding, and training of new employees and contractors.* Maintain a culture of ownership, innovation, and continuous improvement.

Operations Management

* Oversee daily service delivery across SEO, PPC, content, design, and web development teams.* Forecast capacity needs and allocate resources effectively.* Develop, document, and continuously improve repeatable systems and processes.* Ensure operational efficiency through the proper use of mainly ClickUp and Slack.

Project & Process Oversight

* Monitor key initiatives and long-term projects to ensure deadlines, budgets, and quality standards are met.* Anticipate roadblocks and resolve challenges proactively.* Track and measure performance using KPIs, sharing progress with the CEO and the leadership team.

Strategic Alignment

* Partner with the CEO to implement annual and quarterly business plans.* Align team execution with company mission, vision, and core values.* Provide insights and recommendations for scaling operations and improving profitability.###

Requirements

* 4+ years of leadership experience in operations, project management, or agency management.* Strong organizational and process-driven mindset with proven ability to scale teams.* Excellent people leadership, communication, and coaching skills.* Proficiency in project management tools (ClickUp preferred).* Tech-savvy with the ability to quickly learn new platforms.* Growth-oriented and motivated by continuous improvement.

Bonus Skills:

* Prior experience in a marketing agency environment.* Familiarity with digital marketing services (SEO, PPC, website design, etc.).* Business or operations-related degree.###

Compensation & Benefits

* Salary based on experience + growth-based increases.* Full-time (40 hrs/week), fully remote position.* 2 weeks paid vacation + sick leave.* Flexible working hours with overlap during Central Time business hours.* Professional development, mentorship from CEO and advisors.* Unlimited career growth potential as the company scales.

Work Culture:

This position comes with a lot of ownership and accountability, mixed with the support of our operations team and other specialists. Our work hours are typically a standard 40-hour work week in a "casual and fun" environment focused on positivity and encouragement. Our core values include being positive team players, maintaining integrity & accountability, staying results-focused, always being resourceful, and remaining humbly confident.

About Vinnie Mac Restoration Marketing:

We're a full-service digital marketing agency near St. Louis, MO that specializes exclusively in helping damage restoration contractors increase their sales and dominate their local markets. For over 9 years, we've been the go-to agency for restoration businesses looking to generate quality leads through SEO, PPC, reputation management, and website optimization. We are a group of talented thinkers, dreamers, and doers who move the industry forward and provide our clients with impeccable service.Vinnie Mac is a full-service marketing agency that helps home service and restoration contractors grow their businesses with proven internet marketing strategies. The