Remote Hospitality Customer Advisor / Live Chat...

About the job Remote Hospitality Customer Advisor / Live Chat Support Agent Position: Remote Hospitality Customer Advisor / Live Chat Support AgentCompany Overview:Evolution Sports Group is a leading sports management company that specializes in providing top-notch hospitality services to sports events and tournaments worldwide. With a team of dedicated professionals, we strive to deliver exceptional customer experiences and create unforgettable memories for our clients.Job Overview:We are seeking a highly motivated and customer-oriented individual to join our team as a Hospitality Customer Advisor / Live Chat Support Agent. In this role, you will be responsible for providing top-notch customer service to our clients through live chat support, ensuring their satisfaction and loyalty to our company.Key Responsibilities:- Respond to customer inquiries and resolve issues through live chat support in a timely and professional manner- Provide accurate and detailed information about our hospitality services, packages, and events to customers- Assist customers in making reservations, changes, and cancellations as needed- Handle and resolve customer complaints and escalate issues to the appropriate team members when necessary- Maintain a high level of knowledge about our company, services, and events to effectively assist customers- Collaborate with other team members to improve the overall customer experience and identify areas for improvement- Keep detailed records of customer interactions and transactions for future referenceQualifications:- Previous experience in customer service or hospitality is preferred- Excellent communication skills, both written and verbal- Ability to multitask and prioritize in a fast-paced environment- Strong problem-solving and conflict resolution skills- Proficient in using live chat and other communication tools- Knowledge of sports events and tournaments is a plus- Flexibility to work evenings, weekends, and holidays as neededBenefits:- Competitive salary and benefits package- Opportunities for career growth and development within the company- A dynamic and inclusive work environment- Complimentary access to sports events and tournaments- Training and support to enhance your skills and knowledge in the hospitality industryIf you are passionate about providing exceptional customer service and have a love for sports, we would love to hear from you! Join our team at Evolution Sports Group and be a part of creating unforgettable experiences for our clients.Package Details Compensation & BonusesCompetitive Pay Rate: $40-$60/hr based on experience and performancePaid Training: $40/hr for 1-week onboarding trainingTraining Completion Bonus: $700 instant incentive after setup and trainingWork ScheduleFlexible Scheduling: Choose Full-time (30-40 hrs/week) or Part-time (20 hrs/week)Options for morning, afternoon, or evening schedulesNo weekends required unless preferredRemote Work & Equipment100% Remote Position - U.S.-based onlyCompany-Provided Home Office Setup, including:High-performance laptop (Mac or Windows), Dual monitors, Printer/scanner, Headset + workstation accessories, Stipend for internet or electricity supportEmployee Benefits PackagePaid Time Off (PTO) + Paid Sick DaysHealth, Dental & Vision InsuranceMental Health Support Access (virtual consultations)Paid Holidays401(k) Retirement Savings Option (where applicable)Career Growth & StabilityGuaranteed long-term placement with stable weekly hoursFast-track promotion opportunities every 3-6 monthsCompany-sponsored certifications & skills trainingInternal mobility program - move into leadership, QA, HR, or project rolesExtra PerksMonthly wellness allowanceEmployee recognition rewardsBirthday stipend or digital gift cardAnnual performance review with salary increase potential