Experienced Full Stack Learning Specialist – Japanese Language Training and Development

At arenaflex, our mission is to be the most customer-centric company on earth, and to achieve this, we need exceptionally talented, bright, and driven people. arenaflex Business Customer Services learning experience team is seeking a seasoned Learning Specialist to join our team. As a Learning Specialist, you will play a pivotal role in boosting the competencies of our customer service associates by developing and conducting effective training programs. Your expertise will indirectly help enhance the employee's workplace performance in conjunction with the company's core values to meet the goal of organization.

About arenaflex

arenaflex is a global leader in e-commerce, committed to providing an exceptional customer experience. Our diverse and inclusive workplace is built on a foundation of trust, respect, and open communication. We believe that our employees are our greatest asset, and we strive to create an environment that fosters growth, innovation, and success.

Job Scope

As a Learning Specialist, you will be responsible for:

• Being an expert communicator (Written and Verbal Communication) in Japanese (JLPT N1) and English
• Delivering Amazon orientation and new hire training to all job levels (virtually or in person; as the business requires)
• Meeting/exceeding performance expectations w.r.t New hire training (e.g. Training Yield, customer experience and AHT performance)
• Designing and Delivering continuous learning sessions for existing employees to meet/exceed improvement goals
• Proactively analyzing performance data to identify gaps, proposing and delivering training interventions to meet/exceed improvement goals
• Gathering training needs (via performance data analysis, voice of business and voice of associates sessions), designing and delivering training interventions to address these needs
• Maintaining and reporting data (e.g. trainee attendance, performance and analysis etc.) timely and accurately
• Participating in call listening sessions and quality calibrations to keep abreast of updates and developments
• Taking customer contacts every month to keep abreast of latest process updates and changes
• Leading and/or being a team member on improvement projects that are aimed at enhancing business performance

Key Responsibilities

* Coordinate training sessions based on site needs;

• Conduct Daily sessions with trainees;
• Track and providing weekly debriefs and reporting to the ABCS Leadership Team;
• Documents feedback and audit results to help the Leadership Team identify strengths as well as area of opportunity;
• Contribute to additional training projects as required;
• Understands workflow and daily production goals;
• Solves problems, reacting quickly and productively, serving as a resource for specific problems and undertaking the appropriate steps to resolve;
• Maintains a positive attitude and presence on the floor;
• Facilitates and presents to groups of up to 30 people in a class;
• Acts as an effective people manager during mentored production periods during training.

Requirements

* 2+ years of experience in training delivery roles or similar experience

• Expertise in Japanese Language (JLPT N1 Certified) and English Language
• Good communication skills for the purpose of knowledge transfer and skill development;
• Good coordination and organization skills;
• Extensive expertise in cultural and soft skills relevant to a contact center environment;
• Competent user level of Microsoft Office tools (Word, Excel and PowerPoint)
• Experience in Customer Service or customer service-related work experience
• Training experience specific to a contact center environment;
• Bachelor's degree or significant college coursework, in communication, education or related field;
• Experience working with Learning Management Systems (LMS)

What We Offer

* Competitive base pay ranging from $51,100/year in our lowest geographic market up to $91,400/year in our highest geographic market

• Total compensation package, including equity, sign-on payments, and other forms of compensation
• Full range of medical, financial, and/or other benefits
• Opportunity to work with a diverse and inclusive team
• Collaborative and dynamic work environment
• Professional development and growth opportunities
• Flexible work arrangements, including remote work options

How to Apply

If you are a motivated and experienced Learning Specialist looking for a new challenge, please submit your application via our internal or external career site. We look forward to hearing from you!

Equal Employment Opportunity

arenaflex is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. We are committed to creating an inclusive workplace that reflects the diversity of our customers and the communities we serve.

Accommodations

If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner. Apply for this job