Experienced Customer Service Representative – Sales (Hybrid) at arenaflex

Join the arenaflex Team and Revolutionize Customer Service

Are you a customer service enthusiast with a passion for sales and technology? Do you thrive in fast-paced environments and enjoy building meaningful connections with people? If so, we invite you to become the voice of arenaflex, a global leader in communications and technology. As a hybrid Customer Service Representative – Sales, you'll redefine customer service, drive sales growth, and foster loyalty among our customers.

About arenaflex

arenaflex is a pioneering company that has been at the forefront of innovation in the communications and technology industry for decades. Our mission is to empower people to stay connected, informed, and entertained through our cutting-edge products and services. With a strong commitment to customer satisfaction, we're constantly striving to improve our services and exceed our customers' expectations.

The Role

As a Customer Service Representative – Sales, you'll be the face of arenaflex, providing exceptional customer service and driving sales growth through our various channels, including calls, chats, and emails. You'll work closely with our customers to understand their needs, resolve issues, and introduce them to our latest products and services. Your primary goal will be to enhance the customer experience, drive satisfaction, and foster loyalty.

Key Responsibilities

* Handle customer interactions (calls, chats, emails) in a fast-paced environment

• Accurately resolve issues related to service, billing, payments, and collections
• Explain bills and product features clearly
• Troubleshoot basic problems and seek higher support if needed
• Build customer confidence and loyalty by resolving issues
• Support various customer inquiries, including technical issues
• Work a flexible 40-hour per week schedule, which may include nights and weekends
• Participate in paid training to enhance your skills and knowledge

What We're Looking For

* Unwavering Customer Focus: You're passionate about delivering exceptional customer service and building meaningful connections with people.

• Strong Work Ethic: You're a self-motivated individual who thrives in fast-paced environments and is committed to meeting sales goals.
• Adaptability: You're flexible and able to adapt to changing situations and priorities.
• Problem-Solving Skills: You're a critical thinker who can analyze problems and develop effective solutions.
• Attention to Details: You're meticulous and detail-oriented, ensuring that every customer interaction is personalized and exceptional.

Join Our Team and Enjoy Amazing Perks and Benefits

* Employee discounts up to 50% off on eligible arenaflex mobility plans and accessories, internet, and home phone

• Tuition reimbursement program
• Paid Time off and holidays – Employees receive 1 week of paid time off (PTO) after 6 months and 2 weeks after the first year
• Paid Parental Leave
• Medical/Dental/Vision coverage
• 401(k) plan
• Additional sick leave beyond what state and local law require may be available but is unprotected
• Adoption Reimbursement
• Disability Benefits (short term and long term)
• Life and Accidental Death Insurance
• Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
• Employee Assistance Programs (EAP)
• Extensive employee wellness programs

Work from Home (WFH) Requirements

* You will need verified internet service (secure, reliable, and dedicated high-speed is required to support business needs) and an established dedicated work area (desk, chair, electrical outlet, direct LAN connection)

• Your workspace will need to be in alignment with WFH standards (e.g., technical, security, physical, noise levels, Clean Desk policy, etc.)
• You will participate in workspace audits (e.g., remote desktop observation, call and screen recordings, live webcam monitoring, pictures of workspace setup, video chats, etc.)

Career Growth Opportunities

As a Customer Service Representative – Sales at arenaflex, you'll have the chance to round out your experience with training on the latest technology, devices, and our entire lineup of products, services, and promotions. With a strong commitment to employee development, we'll support your growth and help you achieve your career goals.

Apply Today!

If you're a motivated and customer-focused individual who is passionate about sales and technology, we invite you to apply for this exciting opportunity. Join the arenaflex team and revolutionize customer service. Your future is calling. Apply today!

Weekly Hours:

40

Time Type:

Regular

Location:

Lafayette, Louisiana

Equal Employment Opportunity (EEO)

arenaflex is an equal employment opportunity (EEO) employer and welcomes applications from diverse candidates. We're committed to providing a workplace that's inclusive and respectful of all individuals, regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law. Apply for this job