Customer Service Representative-Remote (Bilingual: French / English)

Join arenaflex's Global Team and Revolutionize Customer Service

Are you a customer service enthusiast looking for a new challenge? Do you want to work from home and make a real difference in people's lives? Look no further! arenaflex is seeking a highly motivated and bilingual Customer Service Representative to join our team. As a remote Customer Service Representative, you'll have the opportunity to work with a diverse group of people from around the world, providing exceptional customer experiences and helping our clients achieve their goals.

About arenaflex

arenaflex is a global leader in customer experience and technology services, with a team of over 440,000 game-changers working together to deliver exceptional results for our clients. We're passionate about creating a workplace that's inclusive, supportive, and empowering, where everyone has the opportunity to grow and succeed. Our company culture is built on a foundation of trust, respect, and open communication, and we're committed to making a positive impact on the world.

What You'll Do

As a Customer Service Representative working from home, you'll be responsible for:

• Providing inbound customer support using a call flow guide in the customer's preferred language
• Helping customers resolve basic technical issues
• Tracking, documenting, and retrieving information in databases
• Maintaining broad knowledge of client products and/or services, such as smartphones, tablets, computers, and wearables
• Offering additional products and/or services
• Delivering expert customer experiences?with a smile

Your Qualifications

To be successful in this role, you'll need:

• The ability to speak fluent French and English
• 1 year of customer service experience
• A high school diploma or GED
• A quiet, distraction-free environment to work from in your home
• Proficiency in fast-paced multi-tasking
• Eagerness to learn new technologies
• Strong computer navigation skills and PC knowledge
• A desktop or laptop to complete PC and internet testing
• High Speed internet (no wireless/hotspots or satellite) and a smartphone

What's in It for You

As a member of our team, you'll enjoy:

• A competitive on-target earnings range of $16- $25 per hour, including a base salary and incentives that align with individual and company performance
• Paid training and performance-based incentives
• Lucrative employee referral bonus opportunities
• Registered Retirement Savings Plan; paid PTO and holidays; medical, dental, and vision insurance; and a comprehensive Employee Assistance Program (EAP)
• Health and wellness programs with trained partners to help promote a healthy you
• Mentorship programs that support your rewarding career journey
• Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support
• Celebrations for Concentrix Day, Team Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more

Career Growth and Personal Development

At arenaflex, we're committed to helping you grow and succeed in your career. We offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you've always envisioned. Plus, about 80% of our managers and leaders have been promoted from within, so there's real career growth potential.

Join Our Team

If you're a customer service enthusiast looking for a new challenge, we want to hear from you. Apply today and discover why over 440,000 game-changers around the globe call arenaflex their ?employer of choice.?

Location:

* CAN, ON, Work-at-Home

Language Requirements:

* Bilingual: French and English

Time Type:

* Full time

Equal Opportunity Employer

arenaflex is an Equal Opportunity Employer and complies with the fair employment practice laws. We are committed to providing a workplace free from unlawful discrimination and harassment and prohibit the same against employees, applicants or other covered persons by coworkers, supervisors, managers, or third parties based on a person's race, color, religion, creed, sex, sexual orientation, gender identity, national origin, ancestry, age, veteran status, disability unrelated to job requirements, ethnicity, genetic information, military service, union membership, political affiliation, marital status, pregnancy or other protective status.

Current Location:

This offer is currently available in the following provinces/territories: AB, BC, MB, NB, NL, NS, ON, PE, and SK.

Apply Now

Ready to join our team and start your new career journey? Apply now and take the first step towards a brighter future with arenaflex! Apply Job! Apply for this job