Experienced Customer Service Representative – Everyday Banking Operations

At arenaflex, we're committed to delivering exceptional customer experiences that exceed our customers' expectations. As a key member of our CSBB Operations team, you'll play a vital role in providing stability, scalability, and security for our customers and the enterprise. If you're passionate about delivering top-notch customer service and have a knack for problem-solving, we want to hear from you!

About arenaflex

arenaflex is a leading financial services company that's dedicated to helping our customers achieve their financial goals. With a rich history of innovation and a commitment to excellence, we're proud to be the #1 financial services company to grow your career. Our team is passionate about making a difference in the lives of our customers, and we're looking for talented individuals like you to join our ranks.

Job Summary

As an Associate Customer Service Representative in Everyday Banking, you'll be responsible for providing exceptional customer service to our customers through a variety of channels, including phone, text, chat, video chat, and other lines of communication. You'll work in a fast-paced, high-volume environment, resolving customer inquiries and issues with empathy and professionalism. If you're a team player with excellent communication skills and a passion for delivering outstanding customer experiences, we encourage you to apply!

Key Responsibilities

* Provide exceptional customer service to customers through various channels, including phone, text, chat, video chat, and other lines of communication

• Resolve customer inquiries and issues with empathy and professionalism, seeking ways to improve customer experiences
• Perform routine tasks, such as answering inquiries, resolving problems, and providing best-in-class customer service while adhering to work guidelines, policies, and regulations
• Escalate questions and issues to more senior employees as needed
• Collaborate with colleagues to achieve business goals and objectives
• Stay up-to-date on arenaflex products, procedures, and services through ongoing training and coaching

Required Qualifications

* 6 months of Customer Service, Financial Services, or Contact Center experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

• Ability to work in a fast-paced, high-volume environment with multiple computer systems and applications
• Excellent verbal, written, and interpersonal communication skills with integrity and a high level of professionalism
• Ability to meet or exceed business goals and objectives
• Knowledge of internet, mobile, and social media technology

Desired Qualifications

* Ability to provide strong customer service while listening, eliciting information efficiently, comprehending, and resolving customer issues

• Ability to execute in a fast-paced, high-demand, metric-driven call center environment
• Military experience resolving complex issues via written or verbal communication, including but not limited to, supply action requests, updating personnel records, answering benefit or pay questions, resolving errors, researching questions, and other needs as requested by customers
• Ability to navigate multiple computer systems, applications, and utilize search tools to find information
• Knowledge, understanding, and experience of internet, mobile, and social media technology

Job Expectations

* Must be able to attend full duration of required training period

• This position is not eligible for Visa sponsorship
• Ability to work additional hours as needed
• Schedule may be eligible for a shift differential under the terms of the shift differential policy
• Must work on-site at the location posted

Training Schedule

* You will receive in-depth classroom training, continued on-the-job training, and coaching to learn about arenaflex banking products, procedures, and services

• Training class starts on 9/16/24 for 7 weeks
• Training hours are 8:30 a.m. – 5:00 p.m. Monday – Friday
• You are required to attend the full duration of this paid 7 weeks of training
• Your regular work schedule will be based on business need and will include working at least one weekend day and some holidays
• Schedule may be eligible for a shift differential of 15% under the terms of the shift differential policy

Compensation

* Starting rate $18.00 per hour

Posting Location(s)

* 1301 Solana Blvd. Bldg #1, Westlake TX 76262

We Value Diversity

At arenaflex, we believe in diversity, equity, and inclusion in the workplace. We welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran, or any other status protected by applicable law.

Employees Support Our Focus

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture, which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable arenaflex policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.

Career Growth Opportunities

At arenaflex, we're committed to helping our employees grow and develop their careers. We offer a range of training and development programs, including on-the-job training, coaching, and mentoring. Our employees have the opportunity to take on new challenges and responsibilities, and we encourage them to pursue their passions and interests.

Work Environment and Company Culture

Our work environment is fast-paced and dynamic, with a focus on delivering exceptional customer experiences. We're a team-oriented organization that values collaboration, innovation, and continuous improvement. Our company culture is built on a foundation of integrity, respect, and open communication, and we're committed to creating a workplace that's inclusive and supportive of all employees.

How to Apply

If you're a motivated and customer-focused individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity! Please submit your application through our website, and we'll be in touch to discuss your qualifications and next steps. Apply for this job