Experienced Bilingual Customer Service Representative – Inbound Call Center – Remote Work Opportunity

At arenaflex, we pride ourselves on being a leader in the human services field, providing cutting-edge solutions for complex operations. As a family-owned and operated business, we consider our employees and clients an extended family, working together to make a meaningful impact. Our culture is built on teamwork, dedication, empowerment, and a strong emphasis on work-life balance. We're a multi-state operation with a staff of over 650 employees, and we're committed to providing an optimal atmosphere for career growth and achievement.

Job Overview

We're seeking an experienced Bilingual Customer Service Representative to join our team in a remote work-from-home assignment. As a key member of our inbound call center, you'll be responsible for receiving calls from child support client stakeholders, categorizing calls, recording abusive and/or extraordinary calls, and performing other duties as assigned. If you're a motivated and client-focused individual with excellent communication skills, we encourage you to apply.

Key Responsibilities

* Receive calls from child support client stakeholders in accordance with Standard Operating Procedures and contractual obligations

• Categorize all calls received in one of the categories provided
• Record any abusive and/or extraordinary calls
• Perform other duties as assigned, including data entry and keyboarding tasks
• Maintain a general understanding of policies and procedures
• Possess strong oral and written communication skills
• Exhibit excellent interpersonal skills using tact, patience, and courtesy

Essential Qualifications

* High School Diploma or equivalent required

• At least one year prior experience in an area of service delivery, customer service, call center technology, or related field
• Equivalent combination of education and work experience that provides the knowledge, skills, and abilities needed to perform the position duties
• Proficient in data entry skills, including keyboard, mouse, and 10-key pad
• Ability to type a minimum of 35 WPM (typing test will be administered during the interview process)
• Basic knowledge of Microsoft Office
• Fluent in English and Spanish

Preferred Qualifications

* Experience working in a call center environment

• Familiarity with customer service software and technology
• Strong problem-solving and analytical skills
• Ability to work in a fast-paced environment with multiple priorities

Remote Work Requirements

* Quiet and distraction-free place in your home to work at a desk/table

• Reliable, high-speed internet connection with at least 50 mbps download speed (cable or fiber)
• Smartphone with Android OS or iPhone for user authentication

Training and Support

* Self-directed training approach, allowing you to read materials and complete training modules at your own pace

• Periodic meetings with your Supervisor to discuss progress, address questions, and receive guidance

Compensation and Benefits

* Competitive hourly rate of $14.50

• Full-time day shifts only (between 10am CST and 10pm CST), including at least one weekend day
• Medical, dental, and vision benefits after 30 days of enrollment
• 401(k) plan
• Paid Time Off (PTO) accrual on your first day
• Health club reimbursements
• Career growth opportunities
• Fun and supportive virtual work environment
• Coworkers who feel like family

Perks

* Work from home in a quiet and distraction-free environment

• 3-week virtual paid training
• Set schedule
• Wear your PJs, fuzzy socks, slippers, or flip flops to work
• Exciting, fun, and supportive virtual work environment
• Coworkers who feel like family; we celebrate you!

Equal Opportunity Employer

arenaflex is an equal opportunity employer and a drug-free workplace. We're committed to providing a diverse and inclusive work environment that values and respects all employees.

How to Apply

If you're a motivated and client-focused individual with excellent communication skills, we encourage you to apply for this exciting opportunity. Please visit our website to register as a candidate and submit your application. Apply Job! Apply for this job