Experienced Customer Service Representative – Insurance and Benefits Expert – Fully Remote after Training

At arenaflex, we're passionate about delivering exceptional customer experiences and providing top-notch insurance and benefits solutions to our valued clients. As a growing insurance and benefits marketing partner to some of the largest and most iconic associations and organizations in the country, we're committed to making a positive impact on the lives of our clients and internal members alike. For 66 years, we've been dedicated to improving the lives of those we serve, and we're now seeking an experienced Customer Service Representative to join our team.

Why Choose arenaflex?

At arenaflex, we offer a comprehensive benefits package that includes:

• Health benefits, including medical, dental, and vision coverage
• A 401K plan with 100% company match up to 3% of your annual income and an additional 50% match on the next 2% of income
• A prefunded optional Flexible Spending Account (FSA)
• 100% covered Life Insurance, Accidental Death and Dismemberment Insurance, Short Term/Long Term Disability, and a $250 Wellness Benefit
• A medical plan with in-network provider coverage for mental health, reproduction, chiropractic, and massage therapy

Time Off and Work-Life Balance

We believe in giving our team members the time and flexibility they need to recharge and pursue their passions. Our benefits include:

• 10 days of vacation in your first year, with an additional day added each year
• 13 paid and closed holidays each year
• A regular call center schedule, with the option to work fully remote after completing our comprehensive training program

Job Summary

As a Customer Service Representative at arenaflex, you'll play a critical role in delivering exceptional customer experiences and promoting our insurance and benefits solutions. Your primary responsibilities will include:

• Answering incoming non-complex customer service calls from policyholders, group members, and other customers in a courteous, professional, and prompt manner
• Updating and maintaining customer billing and eligibility information in our administrative system
• Processing and fulfilling customer requests in accordance with approved and prescribed policies and procedures
• Maintaining current knowledge of policies, procedures, and product changes, including active offers to members
• Sharing successes, customer feedback, and new ideas with team members to promote continuous improvement and an excellent customer experience
• Performing other miscellaneous functions and special projects as assigned

Essential Job Functions

* Answer incoming non-complex customer service calls from policyholders, group members, and other customers in a courteous, professional, and prompt manner

• Update and maintain customer billing and eligibility information in all required and appropriate areas of the administrative system
• Process and fulfill customer requests in adherence with approved and prescribed policies and procedures
• Maintain current knowledge of policies, procedures, and product changes, including active offers to members
• Share successes, customer feedback, and new ideas with team members to promote continuous improvement and an excellent customer experience
• Perform other miscellaneous functions and special projects as assigned

Soft Sales

As a Customer Service Representative at arenaflex, you'll have the opportunity to develop your soft sales skills and promote our insurance and benefits solutions to our valued clients.

Pay and Benefits

* $18.00 hourly

• Comprehensive benefits package, including health benefits, 401K plan, and more
• Opportunities for career growth and professional development

Requirements

* High school diploma or equivalent

• Two years of customer service experience, preferably in a high-volume customer call center
• Those with claims experience may be eligible for a Level II position with the successful completion of training (as applicable)
• Knowledge of customer service principles and practices
• Good customer service skills
• Good verbal, written, and interpersonal skills
• Ability to work independently or as a team member
• Attention to detail
• Ability to work in a fast-paced and changing environment
• Ability to maintain composure in stressful situations and to manage or diffuse concerned customers
• Basic proficiency in MS Office

Travel and Work Schedule

* No domestic travel required

• Regular call center schedule, with the option to work fully remote after completing our comprehensive training program
• First 60 days will be in-office for training, with the opportunity to work fully remote after completing training

How to Apply

If you're passionate about delivering exceptional customer experiences and promoting insurance and benefits solutions, we encourage you to apply for this exciting opportunity. Please visit our website to learn more and submit your application. Apply Now! Apply for this job