Experienced Full Stack Customer Service Representative – Remote Payments and Digital Strategy Team

Are you ready to embark on a thrilling journey with a world-renowned airline and financial institution? Look no further! arenaflex, a leading global airline and financial services provider, is seeking an experienced Full Stack Customer Service Representative to join our Payments and Digital Strategy team. As a key member of our team, you will play a vital role in delivering exceptional customer experiences, ensuring seamless transactions, and driving business growth.

Why Join arenaflex?

At arenaflex, we're more than just a company – we're a family. We're a dynamic team of individuals who share a passion for innovation, customer satisfaction, and community engagement. Our mission is to provide unparalleled service, exceed customer expectations, and make a positive impact on the world. As a Full Stack Customer Service Representative, you'll have the opportunity to:

• Work with a talented team of professionals who share your passion for customer service and innovation
• Develop your skills and expertise in a fast-paced, ever-changing environment
• Contribute to the growth and success of a global airline and financial services leader
• Enjoy a comprehensive benefits package, including travel perks, health benefits, wellness programs, and more
• Be part of a diverse and inclusive team that values individuality and promotes a culture of respect and empathy

Job Responsibilities:

As a Full Stack Customer Service Representative, you will be responsible for:

• Completing data access and balancing tasks to ensure accurate and timely processing of transactions
• Coordinating return items with vendors, the Federal Reserve Bank, and other institutions
• Assisting other departments with fraud resolution, member inquiries, and accounting standard ledger balancing
• Working member cases/assignments to resolve issues and provide exceptional customer service
• Following and maintaining guidelines and procedures to ensure compliance with NACHA regulations and federal banking laws
• Processing mortgage bills, multi-account and member deposits, credit card bills, and other transactions, including IRA, bankruptcy, and payoff transactions
• Reviewing, examining, and approving Remote Deposit, Mobile, ATM, and other imaged-enabled products
• Logging, reviewing, and making necessary GL, account changes, and/or returns
• Processing Stop Pays and Check Batching
• Completing daily balancing and department closing
• Obtaining information from members for timely and accurate processing of international and domestic wire transfer requests
• Researching and verifying incoming and outgoing wire transfer information
• Communicating with vendors to process wire transfers
• Understanding and being familiar with outgoing and incoming wire transfer laws
• Depositing check returns, reviewing member check returns on draft changes, processing member checks, verifying members for outgoing wire transfers, and Federal Reserve verifying and releasing wire transfers
• Completing daily processing of workflows associated with overdue returns, supply of receipts, international collections, and legal fees

Essential Qualifications:

* High school degree or GED

• Intermediate Excel and Word experience
• Ability to work prolonged hours in support of business needs
• Ability to exercise excellent customer service skills
• Ability to perform in a fast-paced environment, handle multiple responsibilities, and function as an integral part of a team
• Ability to perform mathematical calculations and review data
• Ability to effectively prioritize work and meet time limits under high volume pressure
• Ability to cross-train and perform any position assigned within the department
• Ability to interact professionally with all personnel and members
• Ability to work independently and with minimum supervision
• Ability to self-motivate with strong employer skills and ability for attention to detail
• Ability to effectively prioritize work and meet time limits
• Ability to maintain excellent performance and attendance
• Must pass relevant arenaflex and Credit Union pre-employment compliance exams

Preferred Qualifications:

* Previous customer/member service experience

• Previous banking or Credit Union experience
• Episys/Symitar and processing wires experience

Skills and Competencies:

* Skilled in Microsoft Office software (e.g., Word, Excel, Access, PowerPoint) gained through both work experience with the software or education and hands-on use of the software

• Ability to work in a fast-paced environment, handle multiple responsibilities, and function as an integral part of a team
• Ability to perform mathematical calculations and review data
• Ability to effectively prioritize work and meet time limits under high volume pressure
• Ability to cross-train and perform any position assigned within the department
• Ability to interact professionally with all personnel and members
• Ability to work independently and with minimum supervision
• Ability to self-motivate with strong employer skills and ability for attention to detail
• Ability to effectively prioritize work and meet time limits
• Ability to maintain excellent performance and attendance

What You'll Get:

As a Full Stack Customer Service Representative at arenaflex, you'll enjoy a comprehensive benefits package, including:

• Travel perks: Ready to explore the world? You, your family, and friends can reach 365 destinations on over 6,800 daily flights across our global network.
• Health benefits: On day one, you'll have access to your health, dental, prescription, and vision benefits to help you stay well. And that's just the beginning – we also offer digital health visits, flexible spending accounts, and more.
• Wellness programs: We want you to be the best version of yourself – that's why our wellness programs provide you with all the right tools, resources, and support you need.
• 401(k) program: Available upon hire, and depending on the workgroup, company contributions to your 401(k) program are available after one year.
• Additional benefits: Other fantastic benefits include our Employee Assistance Program, pet insurance, and discounts on hotels, cars, cruises, and more.

Join the arenaflex Family:

At arenaflex, we're committed to creating a diverse and inclusive work environment that values individuality and promotes a culture of respect and empathy. Our 20+ Employee Business Resource Groups are dedicated to connecting our team members to our customers, suppliers, communities, and shareholders, helping team members reach their full potential, and creating inclusive work environments that meet and exceed the needs of our diverse global community.

Apply Now:

Ready to embark on a thrilling journey with a world-renowned airline and financial institution? Apply now to become a Full Stack Customer Service Representative at arenaflex! Apply for this job