Experienced Contract Customer Service Representative – Healthcare Member Support
At arenaflex, we're revolutionizing the healthcare economy by delivering high-quality and affordable care for all. Our innovative approach helps employers restructure their healthcare benefits, providing clear incentives and data-driven insights that direct employees to higher-quality and lower-cost healthcare providers. As a result, patients receive better health outcomes, and doctors are rewarded for practicing well, not performing more procedures. We're backed by top-tier venture capital firms and are growing rapidly, seeking talented individuals to join our team. We're looking for a highly skilled Contract Customer Service Representative to engage with arenaflex members, helping them find the right healthcare for their needs, understand how our program works, and assist them in getting their eligible claims paid. This role's focus is on member support via phone, chat, and email. As a member of our team, you'll become an expert on arenaflex's product, operations, and the needs of our members.
About the Role:
As a Contract Customer Service Representative, you'll be the voice of arenaflex, providing exceptional service to our members and helping them navigate our program. You'll work closely with our team to resolve member inquiries, provide education and guidance, and suggest process improvements. Your attention to detail, organizational skills, and ability to think creatively will be essential in this role.
Responsibilities:
* Delivering amazing service to our members via phone, chat, and email, offering education and guidance to help them understand and utilize their benefit, and finding the right provider for their needs
- Following documented best practices for handling member inquiries, suggesting process improvements as you identify them
- Managing and organizing workload using arenaflex's platform and tools, including Zendesk and G Suite
- Triaging and escalating complex and urgent member care needs
- Retaining detail-oriented working knowledge of employer health benefits and insurance
- Relaying member feedback to leadership teams to improve arenaflex's solution
Candidate Profile:
* A passion for helping people solve their problems with an ability to think creatively and empathetically
- Experience working in a customer-facing environment with demonstrated experience staying calm under pressure
- Excellent written and verbal communication skills
- A high level of process-orientation, digital organization, and resourcefulness
- A desire to work in a rapidly evolving startup environment, comfortable with some ambiguity
- A desire to be a part of our mission to improve the healthcare system
- Enthusiasm for a role with room for growth
- A quiet and distraction-free work environment with reliable internet connection (ability to hard wire if needed strongly preferred)
- A bachelor's degree is preferred but not required
What We Offer:
* Competitive hourly rate: $17-19/hour
- Opportunity to work with a rapidly growing company in the healthcare industry
- Collaborative and dynamic work environment
- Professional development and growth opportunities
- Comprehensive benefits package, including health, dental, and vision insurance
- Generous paid time off and holidays
- Access to cutting-edge technology and tools
- Recognition and rewards for outstanding performance
Work Environment:
As a Contract Customer Service Representative, you'll work in a remote setting, with the flexibility to work from home or a quiet and distraction-free workspace. You'll be expected to work a scheduled 8-hour shift between our operating hours of 8a-8p Eastern Time.
How to Apply:
If you're passionate about delivering exceptional customer service and improving the healthcare system, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and we'll review your qualifications and experience.
Equal Employment Opportunity:
arenaflex is proud to be an Equal Employment Opportunity employer and values diversity in the workplace. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.
Accommodations for Individuals with Disabilities:
arenaflex is committed to providing accommodations for qualified individuals with disabilities in our recruiting process. If you need assistance or an accommodation due to a disability, you may contact us at [email protected].
Beware of Job Scam Fraudsters:
Our recruiters use arenaflex.com email addresses exclusively. We do not post open roles on Indeed, conduct interviews via text, instant message, or Teams, and we do not ask candidates to download software, purchase equipment through us, or to provide sensitive information such as bank account or social security numbers. If you have been contacted by someone claiming to be an arenaflex recruiter or hiring manager from a different domain about a job offer, please report it as potential job fraud to law enforcement and to [email protected]. Apply Job! Apply for this job