Experienced Patient Care Coordinator – After Hours Call Center REMOTE

At arenaflex, we're dedicated to providing high-quality medical products, services, and outstanding customer care to patients across the country. As a national leader in home medical equipment and sleep apnea treatment, we're passionate about empowering patients to manage their health and treatment at home. Our team of compassionate and skilled professionals is committed to delivering exceptional patient care, and we're seeking a talented Patient Care Coordinator to join our Sleep Central (After Hours Call Center) team in Murray, KY.

Job Summary:

We're looking for a detail-oriented and customer-focused Patient Care Coordinator to work remotely from home, providing exceptional patient care and support to our patients across the country. As a key member of our After Hours Call Center team, you'll be responsible for contacting patients regarding delivery of equipment, taking patient orders, verifying patient information, and placing orders in a timely manner. If you're passionate about delivering exceptional patient care and have a strong background in customer service and medical administration, we encourage you to apply for this exciting opportunity.

Key Responsibilities:

* Accurately transcribe patient profiles over the telephone, including data entry of information and possible outbound calling

• Obtain medically necessary documentation
• Process patient orders through our online pharmacy system
• Resolve tracking issues and reschedule shipping orders for patients
• Troubleshoot problems based on patient input regarding the scope and/or magnitude of failure
• Verify orders are complete
• Perform other duties as assigned

Qualifications:

* High school diploma or GED equivalent

• Experience in the medical field and administrative record management
• Strong customer service background
• Valid driver's license in the state of residence with a clean driving record (when applicable for the position)
• Background investigation (company-wide)
• Drug screen (when applicable for the position)

Skills and Competencies:

* Effectively communicate in English, both orally and written

• Helpful, knowledgeable, and polite while maintaining a positive attitude
• Interpret a variety of communications (verbal, non-verbal, written, listening, and visual)
• Maintain confidentiality and practice discretion and caution when handling sensitive information
• Medical terminology
• Multi-task along with attention to detail
• Accurately perform simple mathematical calculations using addition, subtraction, multiplication, and division
• Self-motivation, organized, time-management, and deductive problem-solving skills
• Work independently and as part of a team

Work Environment and Company Culture:

At arenaflex, we're committed to creating a positive and supportive work environment that fosters growth, learning, and collaboration. As a remote employee, you'll have the flexibility to work from home and enjoy a comfortable and productive work environment. Our team is passionate about delivering exceptional patient care, and we're dedicated to providing ongoing training and development opportunities to help you grow in your career.

Compensation and Benefits:

* Competitive salary of $16 per hour

• Quarterly bonus opportunity
• 100% remote work from home, day one of employment
• Must live in the US and live within 60 miles of any arenaflex location
• Five days a week, including every Saturday and Sunday, as well as three evening shifts during weekdays starting at or after 4:00pm Central time
• Schedules vary and can be discussed during the interview process
• Comprehensive benefits package, including:

+ 401(k) + Medical, dental, and vision + Life insurance and disability + Generous paid time off and paid holidays + Employee discount program + Employee recognition program + Bonus and incentive opportunities + Mileage reimbursement (when applicable for the position) + Telephone reimbursement (when applicable for the position)

Career Growth Opportunities and Learning Benefits:

At arenaflex, we're committed to helping our employees grow and develop in their careers. We offer ongoing training and development opportunities, including:

• Comprehensive onboarding program
• Ongoing training and development opportunities
• Mentorship and coaching
• Career advancement opportunities
• Professional certifications and training programs

How to Apply:

If you're passionate about delivering exceptional patient care and have a strong background in customer service and medical administration, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your qualifications and experience. We look forward to hearing from you!

Equal Opportunity Employer:

arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We're committed to creating a positive and inclusive work environment that fosters growth, learning, and collaboration. Apply for this job