Experienced Order Management and Logistics Customer Support Coordinator – Supply Chain and Customer Service Expert
At arenaflex, we're not just building a team – we're building a community of passionate professionals who share our vision of delivering exceptional customer experiences. As a leading manufacturer of industrial lift trucks, we're committed to empowering our customers, dealers, and employees to succeed. We're now seeking an exceptional Order Management and Logistics Customer Support Coordinator to join our team in Sydney, Australia.
About arenaflex
arenaflex is a world-class manufacturer of industrial lift trucks, with a rich history of innovation and customer satisfaction. Our comprehensive line of lift trucks and aftermarket parts is marketed globally under the Hyster and Yale brand names. With over 100 years of experience, we've built strong relationships with our customers, dealers, suppliers, and employees. Our commitment to excellence has earned us a reputation as a global leader in the Material Handling industry.
Join Our Team
We're looking for a self-driven and energetic Order Management and Logistics Customer Support Coordinator to join our team in Sydney. As a front-facing customer contact, you'll be the first point of contact for all order management and logistics inquiries from dealers and internal customers. You'll ensure that our customers receive timely and professional support, while maintaining effective communication with our global network of factories and system teams.
Key Responsibilities
As an Order Management and Logistics Customer Support Coordinator, you'll be responsible for:
- Dealer and Internal Support: Provide timely and professional support to dealers and internal customers, ensuring that their inquiries are actioned within agreed timelines.
- Order Entry + Management Support: Support dealers and internal teams with required order management and logistics activity, including processing internal HYMH stock orders through NOVO.
- Reporting: Provide timely reports and updates on required business functionalities to HYMH AP – Supply Chain, Sales & Support teams.
- Process Improvement: Identify and implement departmental improvement initiatives, participating in cross-functional project groups across Asia Pacific.
- Logistics: Liaise with dealers on orders and shipping-related inquiries, work closely with factories on CTS dates and timely shipments, and update storage location in the ERP system for new stock trucks.
Key Result Areas
* Dealer and Internal Support: Ensure that dealers and internal customers receive timely and professional support, while maintaining effective communication with our global network of factories and system teams.
- Order Entry + Management Support: Support dealers and internal teams with required order management and logistics activity, ensuring that orders are processed efficiently and effectively.
- Reporting: Provide timely reports and updates on required business functionalities to HYMH AP – Supply Chain, Sales & Support teams.
- Process Improvement: Identify and implement departmental improvement initiatives, participating in cross-functional project groups across Asia Pacific.
- Logistics: Liaise with dealers on orders and shipping-related inquiries, work closely with factories on CTS dates and timely shipments, and update storage location in the ERP system for new stock trucks.
Essential Qualifications
* Tertiary qualifications with a major in Operations, Management, or similar
- Certification in Customer Service Management or IT support
- Strong dealer-based customer service experience
- 3+ years in a similar role
- Familiarity with at least basic CRM/ERP tools
- MS Office (basic-intermediate level)
- Ability to work across multiple systems
- Clearly communicate resolutions to dealer and internal issues and/or inquiry within agreed timeframes
- Identify and use of appropriate escalation channels to solve dealer and internal requests in a timely manner
Preferred Qualifications
* Experience with Salesforce (CRM/CPQ) and NOVO
- Familiarity with Power BI reports
- Certification in Supply Chain Management or Logistics
- Experience in a similar role in the Material Handling industry
What We Offer
* Competitive salary and benefits package
- Opportunity to work with a global leader in the Material Handling industry
- Collaborative and dynamic work environment
- Professional development and growth opportunities
- Recognition and rewards for outstanding performance
How to Apply
If you're a motivated and customer-focused professional looking for a new challenge, please submit your application via the link below. We can't wait to hear from you! Apply Job!
Work Environment and Company Culture
arenaflex is committed to creating a work environment that is inclusive, diverse, and supportive. We believe in empowering our employees to succeed and providing opportunities for growth and development. Our company culture is built on the values of innovation, customer satisfaction, and teamwork.
Compensation, Perks, and Benefits
arenaflex offers a competitive salary and benefits package, including:
- Competitive salary
- Comprehensive health insurance
- Retirement savings plan
- Paid time off and holidays
- Professional development and growth opportunities
- Recognition and rewards for outstanding performance
Relocation Assistance
arenaflex does not offer relocation assistance for this role.
Field-Based
This role is based in our Sydney office and does not require field-based work.
Travel Required
No travel is required for this role.
Location
Unit 1, 23 Rowood Road, Prospect NSW 2148
Post Code
2148
Job Type
Permanent
Time Type
Full-time
Work Hours
40 hours per week
Field-Based
No
Relocation Assistance Available
No We're excited to hear from you and look forward to receiving your application! Apply for this job