Experienced Customer Support Manager – Blended (Remote) at arenaflex

Join arenaflex, a leading professional networking and jobs platform, as we revolutionize the way people connect with opportunities and grow their careers. At arenaflex, we're on a mission to bridge the skill and employment gap in India by providing a platform for over 250 million members to build their digital professional identities, find hyperlocal jobs, grow their network, and learn new skills. With a strong presence in the Indian market and a growing global footprint, we're seeking a highly motivated and detail-oriented Customer Support Manager to join our team.

About arenaflex

Founded in 2019, arenaflex is India's largest professional networking and jobs platform. Our mission is to connect people to opportunities and help reduce the skill and employment gap. With a strong focus on innovation and customer satisfaction, we've raised $190+ million from marquee investors like Insight Partners, Tiger Global, Lightspeed India, Sequoia Capital, Rocketship.vc, and Greenoaks Capital.

Role and Responsibilities

As a Customer Support Manager at arenaflex, you will be responsible for providing exceptional customer service and support to our clients through various communication channels, including calls, emails, and chats. Your primary goal will be to ensure timely resolution and customer satisfaction while maintaining a high level of professionalism and empathy.

Key Responsibilities:

* Handle customer inquiries and provide prompt and accurate responses via calls, emails, and chats.

• Maintain a high level of professionalism and empathy while addressing customer concerns and resolving issues.
• Adhere to a rostered schedule with two rotational weeks off and be willing to work with a camera throughout the day.
• Collaborate with internal teams to escalate and resolve customer issues efficiently.
• Utilize digital tools and chat software effectively to communicate with customers and track interactions.
• Analyze customer problems and propose appropriate solutions, demonstrating a proactive approach to customer service.
• Ensure timely resolution and customer satisfaction.
• Demonstrated ability to work effectively in a team environment and handle escalations.

Qualifications and Skills

We're looking for a candidate with:

• 2 to 5 years of relevant work experience in customer support or related fields.
• Graduation is mandatory, with a preference for candidates with experience in recruitment, BPO/KPO, Customer Success, Call center, or SaaS-related fields.
• Proficiency in both English and Hindi, with a minimum typing speed of 30 words per minute.
• Stable work environment with a reliable Wi-Fi connection (minimum speed of 30 Mbps) and a dedicated work-from-home setup.
• Availability and flexibility to work in a rotational shift schedule, including weekends and extended hours.
• Comfort and familiarity with digital tools such as Excel, CRM, ticketing systems, chat software, Zoom, Google Meet, and Calendly.
• Ability to work in a front-line role handling customer queries for a minimum of 2 years.
• Willingness to commit to the current role for a minimum duration and availability to start within a month.
• Should be flexible and should be able to adapt to change.

Working Hours and Environment

* Working: 5-day working rotational shifts.

• Shift timings – 9:00 AM to 7:00 PM. In the future, the candidate should be flexible for 9 AM to 9 PM window.
• Remote work setup with a dedicated workspace and reliable internet connection.

Why Join arenaflex?

At arenaflex, we offer a dynamic and supportive work environment that fosters growth and development. As a Customer Support Manager, you'll have the opportunity to:

• Work with a talented team of professionals who are passionate about delivering exceptional customer service.
• Develop your skills and expertise in customer support and related areas.
• Contribute to the growth and success of a leading professional networking and jobs platform.
• Enjoy a competitive compensation package and benefits.
• Participate in ongoing training and development programs to enhance your skills and knowledge.

How to Apply

If you're a motivated and detail-oriented individual with a passion for customer service, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience, skills, and qualifications. We look forward to hearing from you! Apply Now! Apply for this job