Patient Scheduling Coordinator - After Hours
Location: Kettering, OH | Fully Remote After Orientation
Compensation: Starting at $18.00 an Hour!
Schedule:
Monday - Friday 5:00pm - 9:00pm EST (One Weekday Evening Off) | Saturday & Sunday 8am - 6pm EST
Training is Monday - Friday 8:15am - 5:00pm for 4-6 weeks then you will transition to the remote after-hours schedule you choose
HOW YOU'LL MAKE A DIFFERENCE:At Alternate Solutions Health Network, we care for patients where they spend the majority of their time – in their homes. Today we care for patients who need skilled home care and hospice services. You won’t find our brand in many places because we partner with health systems, jointly running home health and hospice agencies that use their brand. This is part of our strategy. By being part of the health system team, we can ensure each patient has a well-coordinated care plan that remains consistent whether the patient is seeing their primary care physician, receiving treatment in a hospital, or under our care in the home.
As a Patient Scheduling Coordinator, the work you do every day makes a difference in the lives of our patients by assisting the field staff provide exceptional care by scheduling visits according to protocol. All patients’ and field staff inquiries or concerns are addressed courteously and promptly adding to the overall outstanding patient experience.
WHAT WE OFFER:We provide medical, dental, and vision insurance with flexibility for you to select what works best for you. Eligible teammates receive paid time off and may participate in the 401K, if they choose. Historically the company has matched 401K contributions which helps build your nest egg even faster. Finally, our benefit program includes company paid life, disability insurance, and a robust Employee Assistance Program.
MAJOR AREAS OF RESPONSIBILITY:
Customer Service: Responds promptly and courteously to all patients’ inquiries or problems and collaborate with administrator/supervisor regarding client concerns or complaints.
Operations: Manage daily workflow in company database and process daily and weekly reports.
Policies: Follow Medicare guidelines including: Low Utilization Payment Adjustment (LUPA), Re-assessment, and 13/19 supervisory visits.
Collaboration: Match patients with a field staff member by determining best match in clinical skill sets and personality.
Compliance: Address missed, declined, unverified, and reassigned visits with field staff
Teamwork: Support co-workers and participate in on-call requirements.
HARD & SOFT SKILLS:
Compassionate communicator with a positive attitude.
Patience is a virtue when working with patients, families, physicians, and coworkers.
Attention to detail is critical, as is being observant and following directions.
Problem solving and create solutions to drive to a course of action.
REQUIREMENTS
High-School graduate or equivalent. Associates Degree preferred.
At least one year of experience in the Health Care industry and experience in home care is desirable. Capable of all physical demands.