J202604071 Remote Customer Support Advocate
Company Description
At Quadient, we support businesses of all sizes in their digital transformation and growth journey, unlocking operational efficiency with reliable, secure, and sustainable automation processes.
Our success in delivering innovation and business growth is inspired by the connections our diverse teams create every day, with our clients and each other.
It’s these connections that make Quadient such an exceptional place to grow your career, develop your skills and make a real impact – help our future-focused business lead the way in powering secure and sustainable business connections through digital and physical channels.
Job Description
Lockers - Level 1 Remote Technical Support serves as the first line of support to customers or users experiencing issues with electronic locker systems. The role involves diagnosing and resolving basic hardware and software issues, guiding users through troubleshooting steps, and escalating more complex problems to higher support levels. This position requires technical aptitude, excellent communication skills, and a focus on customer satisfaction.
Your role in our future
- Diagnose and resolve basic hardware, software, network, application, and billing issues.
- Guide Property Managers through step-by-step troubleshooting, configuration, and system usage.
- Respond to billing inquiries, explain policies, and escalate complex billing matters as needed.
- Communicate clearly with non-technical users to gather information and explain solutions.
- Document all customer interactions, issues, and resolutions accurately in the ticketing system.
- Escalate unresolved or complex technical and billing issues to Level 2/3 teams with detailed handoff notes.
Qualifications
- High school diploma or equivalent.
- 1+ year of experience in technical support or customer service.
- Strong verbal and written communication skills to clearly explain technical and billing concepts to non-technical users.
- Basic knowledge of computer systems, software applications, networks, and common technical issues.
- Familiarity with Windows operating systems and standard productivity tools (e.g., Microsoft Office).
- Ability to troubleshoot and resolve issues using a logical, systematic approach.
- Customer-focused mindset with a proactive, patient, and professional demeanor.
- Experience or familiarity with billing systems or customer account management tools preferred.
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Knowledge gaps can be filled. Even if you don’t satisfy every single requirement or meet every qualification listed, we still want to hear from you.
Help shape the future of customer communications. Apply now.
#LI-NB1 Remote
Additional Information
Rewards & Benefits
- Flexible Work: Embrace a hybrid work model blending office and remote setup for a balanced lifestyle.
- Endless Learning: Access global opportunities for growth through our 24/7 online learning platform.
- Inclusive Community: Join our Empowered Communities and engage in our Philanthropy program.
- Comprehensive Rewards: Enjoy competitive Total Rewards covering wellness, work/life balance, and more, including a generous referral scheme.
- Caring for Wellbeing: Access our complimentary employee assistance program for mental health support.
Smart Work at Quadient At Quadient, our Smart Work approach fosters connection, collaboration, and innovation while offering flexibility based on role requirements. Whether on-site, hybrid, or remote, our work environments are designed to support productivity and engagement. Hybrid employees balance remote and in-office work, on-site roles contribute daily to our vibrant workplace culture, and remote employees stay connected through virtual collaboration and in-person events. No matter where you work, you’ll be part of a dynamic, people-first community that drives success together.
Be yourself at Quadient Our values define how we work as a team: Empowerment, Passion, Inspiration and Community. They inspire us to be EPIC. Together. What makes Quadient different is how different we are. We’re a team of individuals with one goal but many perspectives. When you connect with Quadient, you become part of a community that cares - in a culture that embraces differences and values every voice.
We will consider any reasonable modifications to the interview process. If you require any assistance with the application process, please email us at [email protected]
Quadient is an Equal Employment Opportunity Employer. *: We firmly believe in zero discrimination in employment on any basis, including race, color, religion, sex, national origin, age, disability, veteran or military status, genetic information, citizenship status, and any other characteristics protected by local, state, or federal law.