Experienced Full Stack Product Manager – Conversational AI and Live Chat Support

Join arenaflex in shaping the future of customer experience through cutting-edge conversational AI and live chat support solutions.

About arenaflex

arenaflex is a leading innovator in the financial services industry, leveraging emerging technologies to revolutionize the way we understand, engage, and deliver hyper-personalized experiences to our customers. Our Talk Abilities group is at the forefront of this transformation, harnessing the power of artificial intelligence to drive meaningful interactions and build lasting relationships with our Cardmembers.

Job Summary

We are seeking an experienced Full Stack Product Manager to join our Computerization Development team, focused on the development, discovery, and execution of advanced live chat automation capabilities. As a key member of our team, you will collaborate with cross-functional groups, including Product, Information Researchers, Specialists, and business partners, to shape our conversational AI customer upgrading products.

Key Responsibilities

* Lead the acquisition and integration of continuous product discovery efforts and define product requirements that drive opportunities to elevate the customer experience

• Utilize customer data, conversational analysis, industry insights, and technical expertise to examine the performance of existing solutions and develop future capabilities
• Work with engineers, data scientists, and product managers across various value streams to deliver products that balance short-term gains with long-term investments
• Collaborate with core product teams to define customer stories, guide product definition, and establish comprehensive acceptance criteria, identifying and addressing any need for additional research to define future feature planning
• Lead customer testing and post-launch sustainment analysis of automation, identifying opportunities to improve the experience
• Analyze performance metrics that demonstrate the health of the product and develop clear data-driven product recommendations
• Maintain and refine the product backlog, prioritizing customer stories to meet the needs of the end-user while focusing on business value
• Support the definition and development of the product strategy, roadmap, and release plan, as well as customer experience

Essential Qualifications

* Bachelor's degree in Business, Computer Science, Software Engineering, or a related field

• Strong interest in understanding how things work and ability to apply that knowledge to create connections and find opportunities with an entrepreneurial mindset and bias towards action
• Passion for excellent products and services, able to empathize with customers, and skilled at articulating product functionality
• Proven self-starter with the ability to manage multiple priorities and tasks
• Strong written and verbal communication skills, as demonstrated by the ability to convey new and complex information with brevity and clarity

Preferred Qualifications

* Master's degree in Business, Computer Science, Software Engineering, or a related field

• Experience working with conversational AI, live chat automation, or related technologies
• Strong understanding of product development methodologies, such as Agile or Scrum
• Familiarity with data analysis and visualization tools, such as Tableau or Power BI
• Experience working in a fast-paced, dynamic environment with multiple stakeholders and priorities

arenaflex Culture and Benefits

At arenaflex, we believe in empowering our partners and their families with benefits and programs that support their overall well-being. This includes:

• Competitive base salaries
• Extra incentives
• 6% Company Match on retirement savings plan
• Free financial education and financial wellness support
• Comprehensive medical, dental, vision, life, and disability benefits
• Flexible work arrangements and schedules with hybrid and virtual options through Amex Flex
• 20+ weeks paid parental leave for all parents, regardless of gender, for pregnancy, adoption, or surrogacy
• Free access to on-site health centers staffed with medical professionals and specialists (dependent on location)
• Free and confidential counseling support through our Strong Personalities program
• Career advancement and training opportunities

arenaflex is an Equal Opportunity Employer

arenaflex is an equal opportunity employer and follows a policy of equal employment opportunity regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

arenaflex Flexibility

arenaflex offers Amex Flex, our flexible work model that provides greater flexibility to our partners while ensuring we maintain the essential elements of our unique in-person culture. Depending on the job and business needs, partners will either work on-site, in a hybrid model (combination of in-office and virtual days), or fully remotely.

Apply Now

Join arenaflex in shaping the future of customer experience through cutting-edge conversational AI and live chat support solutions. Apply now to become a part of our innovative team and help us revolutionize the way we interact with our customers. Apply Job! Apply for this job