Experienced Live Chat and Email Support Agents – Customer Service Representatives for arenaflex

At arenaflex, we're on a mission to revolutionize the way customer service is delivered in the e-commerce industry. With a fully remote team of over 100 employees in the Philippines, we're committed to providing exceptional support to our clients and their customers. If you're a customer service enthusiast with a passion for delivering world-class experiences, we want to hear from you!

About arenaflex

arenaflex is a leading provider of customer service operations for e-commerce stores. Founded in 2015, we've established ourselves as a trusted partner for businesses looking to enhance their customer experience. Our team is dedicated to providing top-notch support, from live chat and email support to customer service operation management and infrastructure improvements. We're proud of our culture, which values teamwork, continuous learning, and a passion for delivering exceptional results.

Job Summary

As a Live Chat and Email Support Agent at arenaflex, you'll play a critical role in providing a seamless experience for our clients' customers. Your primary mission will be to increase sales conversion by offering world-class customer service and helping visitors navigate our clients' websites. You'll also handle post-order queries, such as order status, shipping information, and complaints.

Responsibilities

As a Live Chat and Email Support Agent, your responsibilities will include:

• Convert chats into sales by providing world-class customer service and a pleasant experience to every website visitor
• Protect company's, clients', and visitors' information
• Work with the team to accomplish your goals individually and as a team
• Update your knowledge through continuous learning (self-paced and group training)
• Ensure you have the right equipment and a proper place to work productively
• Handle post-order queries, such as order status, shipping information, and complaints
• Provide excellent chat, email, social media, and phone etiquette
• Meet or exceed performance metrics and goals

Work Experience

To succeed in this role, you'll need:

• At least two years of customer service experience for English-speaking businesses/clients/customers (preferably in e-commerce or similar businesses)
• Robust e-commerce or retail customer service background
• Genuine care for customers and clients
• A sales-oriented person is a plus
• Social media management experience is a plus
• At least six months of work-from-home experience is a plus

Qualifications Required

To be considered for this role, you'll need to meet the following qualifications:

• Remote work ready:

+ Stable high-speed internet with backup (minimum of 10 Mbps) + Computer (laptop or desktop) with the following recommended specs: - QUAD-CORE CPU at least 2.5 GHz or higher - RAM 16GB or HIGHER - 1GB GPU - At least 110 GB SSD for your drive C + Dual monitor with at least 1920 x 1080 display resolutions + Headset with mic and webcam for meetings + Focused workspace

• Above-average written and verbal English communication and comprehension skills
• Great chat, email, social media, and phone etiquette
• Advance critical thinking skills

What We Offer

As a Live Chat and Email Support Agent at arenaflex, you'll enjoy:

• The starting salary rate is $4/hr
• Fully remote (you can work anywhere, literally as long as you have a stable internet connection and electricity)
• Pandemic-proof job
• Weekly Pay after 1st week of Training & No Salary Deductions
• Paid Time Offs
• HMO coverage up to $50/Month
• Paid breaks
• Paid training
• Career Growth
• Performance-based compensation review
• Since you will be working from home, you get to save a lot of time and money
• Company & team events - Virtual and Offline

What We Don't Offer

While we offer a comprehensive benefits package, we don't provide:

• All government-mandated benefits (SSS, PAGIBIG, PHILHEALTH). Our team pays them voluntarily.
• Company PC - You must already have or buy or upgrade your current one to meet our minimum requirements.

Terms of Employment

If you're qualified for the Live Chat or Email Support position, you'll be placed on our "waiting list" unless we're urgently hiring. The average waiting time to be assigned is between 2-8 weeks, depending on our service requirements. As a full-time employee, you'll start between 20-30 hrs/week, then gradually move up to 40-45 hrs/week as you learn the process and depending on the business requirements. This project-based job is coterminous with the client contract with arenaflex. Agents with good track records at arenaflex may be transferred to other accounts/projects.

How to Apply

To apply for this exciting opportunity, please visit our website and submit your application through our online portal. For the best application experience, we recommend using Google Chrome as your browser. This ensures optimal performance and minimizes any potential submission issues. Select any of the locations listed below. We're a fully remote company, so selecting any location from the list doesn't affect your application. Be sure to monitor your email's "Spam / Junk folder" to not miss any emails from us. Please provide an active mobile phone # (any Network, must have Viber but not a landline #) so we can contact you via text or call if needed. Apply Job! Apply for this job