Rewritten Job Title:

Join arenaflex, a Leader in Authentic Mexican-Style Foods, as a Bi-Lingual Customer Service Coordinator

At arenaflex, we're passionate about delivering the highest quality, authentic Mexican-style foods to our customers across the United States. As the #1 brand of cheeses, cremas, chorizos, and salsas, we're committed to our core values of Family, Quality, Integrity, and Authenticity. We're seeking a dedicated and innovative Bi-Lingual Customer Service Coordinator to join our team and help us continue our growth and expansion.

About arenaflex

arenaflex was founded in 1973 with a vision to bring authentic Mexican flavors to the American market. Over the past 13 years, we've achieved consecutive revenue growth and established ourselves as a leader in the Hispanic population nationwide. Our family-owned company is built on a foundation of trust, quality, and customer satisfaction. We're proud to offer a rewarding work environment where our employees can thrive and grow their careers.

Job Summary

The Bi-Lingual Customer Service Coordinator will play a critical role in ensuring customer satisfaction by providing exceptional support and resolving any issues that may arise. This role requires strong communication skills, attention to detail, and the ability to work collaboratively with various departments to achieve our goals.

Duties and Responsibilities

• Processing Orders/Order Revisions: Manage and process customer orders accurately and timely, coordinating with cross-functional teams to ensure customer requirements are met.
• Daily Customer Interactions: Resolve customer inquiries and concerns via phone, email, or chat, providing information about products, services, and company policies.
• Handling Complaints: Manage and resolve customer complaints efficiently, including product issues, delivery problems, and service discrepancies.
• Sales Support: Assist the sales team by providing customer feedback, managing accounts, and supporting promotional activities.
• Logistics Coordination: Work with the logistics team to ensure timely and accurate delivery of products, communicating any delays or issues to customers.
• Documentation and Reporting: Maintain detailed records of customer interactions, orders, and complaints, generating reports to help improve customer service processes.
• Quality Assurance: Coordinate with the quality assurance team to address any product quality issues reported by customers.
• Cross-Functional Collaboration: Work with various departments, including production, logistics, and quality control, to ensure customer satisfaction and address any issues that may arise.

Qualifications

To be successful in this role, you'll need:

• Bi-Lingual (Spanish) Required: Fluency in Spanish is essential for communicating with our Hispanic customers and colleagues.
• Food Manufacturing Required: Experience in the food manufacturing industry is a must, with a strong understanding of production processes and quality control.
• Bachelor's Degree: A degree in a related field, such as business, marketing, or communications, is preferred.
• 5+ Years of Customer Service Experience: Proven experience in customer-facing roles, with a focus on resolving complaints and providing exceptional support.
• Experience as a Customer Account Manager: A background in account management, with a focus on building strong relationships with customers and colleagues.
• Experience Supporting and Communicating Cross-Functionally: Ability to work collaboratively with various departments to achieve our goals.
• Experience with PO's & Invoicing PO's: Familiarity with purchase orders and invoicing processes is essential.
• Proficient in Excel, ERP's, and Complaints Platform: Experience with Microsoft Excel, ERP systems, and complaints platforms, such as D365, is preferred.
• Experience with B2B or B2B & B2C Clients: A background in working with both business-to-business and business-to-consumer clients is an asset.

Career Growth Opportunities and Learning Benefits

At arenaflex, we're committed to helping our employees grow and develop their careers. As a Bi-Lingual Customer Service Coordinator, you'll have opportunities to:

• Develop your skills and knowledge in customer service, logistics, and quality assurance.
• Work collaboratively with various departments to achieve our goals.
• Participate in training and development programs to enhance your skills and knowledge.
• Take on new challenges and responsibilities as you grow and develop in your role.

Work Environment and Company Culture

arenaflex is a family-owned company that values its employees and provides a supportive and inclusive work environment. We're committed to:

• Providing a safe and healthy work environment.
• Supporting work-life balance and flexible work arrangements.
• Fostering a culture of diversity, equity, and inclusion.
• Encouraging open communication and collaboration.

Compensation, Perks, and Benefits

arenaflex offers a competitive compensation package, including:

• A salary range of $60,000 - $80,000 per year, depending on experience.
• A comprehensive benefits package, including medical, dental, and vision insurance.
• A 401(k) retirement plan with company match.
• Flexible work arrangements and paid time off.
• Opportunities for professional development and career growth.

How to Apply

If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your qualifications and experience.

We're an equal opportunity employer and welcome applications from diverse candidates. We're committed to creating a workplace that is inclusive and respectful of all employees.

Apply now to join our team and help us continue our growth and expansion!