Experienced Customer Service Representative – Collections Specialist

At arenaflex, we're not just building a career – we're helping people find financial safety and success, helping businesses thrive, and making sure people and their money are taken care of. Our commitment to our customers and employees is unwavering, and we're dedicated to creating an award-winning culture that's only at its best when our people are. As a Customer Service Representative – Collections Specialist at arenaflex, you'll play a critical role in maintaining low delinquency and gross losses on current Bankcard accounts. You'll be responsible for helping customers understand their financial obligations and preventing or limiting potential losses to the bank. This is a fast-paced job that requires a helpful, clear communicator who is empathetic to our customers yet firm in making sure they live up to their obligations.

About arenaflex

arenaflex is a leading financial institution with over 155 years of experience. We're committed to helping our customers achieve financial safety and success, and we're dedicated to creating a culture that's inclusive, supportive, and empowering. Our employees are our greatest asset, and we're proud to offer a range of benefits and opportunities for growth and development.

Key Responsibilities

As a Customer Service Representative – Collections Specialist, you'll be responsible for:

• Collecting on low-risk accounts to minimize the bank's 30+ delinquency rate
• Assisting customers in a professional and empathetic manner to interpret their financial situation, reason for delinquency, and provide guidance to limit loss to the bank
• Negotiating repayment options by asking questions and offering applicable solutions
• Handling incoming and outgoing calls to customers with current and past due accounts, and leaving messages as necessary
• Providing proper documentation and account maintenance while maintaining an acceptable level of quality assurance and productivity
• Performing other duties as assigned

Work Schedule

The work schedule for this position is as follows:

• Monday - Thursday: 8:00am-7:00pm
• Friday: 8:00am-5:00pm
• Saturday: 8:00am-12:00pm
• Weekly flexible prime-time hours required (3:00pm-7:00pm Monday - Thursday, Friday afternoon 1:00pm-5:00pm, or Saturday 8:00am-12:00pm)

Knowledge, Skills & Abilities Required

To be successful in this role, you'll need:

• A general understanding of collection management software, such as TSYS, SHAW, DM9, etc.
• Familiarity with inbound/outbound/blended dialing environment
• Excellent customer service skills
• Ability to maintain a high degree of confidentiality
• Motivated and organized self-starter with strong attention to detail and the ability to manage multiple priorities
• Inquisitive, agile and strong team player with excellent written, verbal and interpersonal communication skills
• Ability to remain adaptable and resilient to all situations with an optimistic outlook and cast a positive shadow that is aligned with our culture and Core Values
• Basic level proficiency with Microsoft Word, Excel and Outlook

Education & Experience

To be considered for this role, you'll need:

• A High School Diploma or equivalent combination of education and experience
• 1+ year customer service experience required
• Collections experience preferred
• Level of role is determined by knowledge, experience, skills, abilities, and education

Compensation & Benefits

The compensation range for this position is $15.50 to $20.00 per hour, with additional compensation through performance-based incentive plan(s) that will correspond to meeting performance goals. This position will also be eligible for the following employment benefits:

• Employer-sponsored health, dental, and vision insurance
• 401(k)
• Life insurance
• Paid vacation
• Paid personal time
• Career development
• Education assistance
• Voluntary supplemental benefits

Location

The location for this position is 811 Main St, Kansas City, Missouri 64105.

Time Type

This is a full-time position. If you're a motivated and organized individual with excellent customer service skills, we encourage you to apply for this exciting opportunity to join our team at arenaflex. Apply for this job