Experienced Full Stack Call Center Representative – Data Entry and Customer Service

Join arenaflex, a leading healthcare and retail organization, in a dynamic remote role that combines data entry, customer service, and technical skills.

About arenaflex

arenaflex is a renowned healthcare and retail organization that has been serving communities across the United States for decades. With a legacy of prioritizing patient care and customer satisfaction, arenaflex has established itself as a trusted partner in the healthcare industry. Our mission is to make a positive impact on people's lives through better health and wellness. With over 9,000 retail stores across America, Puerto Rico, and the U.S. Virgin Islands, arenaflex is committed to providing an exceptional omnichannel experience, leveraging cutting-edge technology to deliver high-quality products and services to our customers.

Job Summary

We are seeking an experienced Full Stack Call Center Representative to join our remote team. As a key member of our customer service and data entry team, you will be responsible for handling high-volume customer inquiries, processing patient and medication data, and providing exceptional support to our customers and healthcare professionals. If you have a passion for delivering outstanding customer service, possess excellent technical skills, and are eager to join a dynamic team, we encourage you to apply for this exciting opportunity.

Key Responsibilities

* Utilize arenaflex's remedy information entry methodology and rules to process new patient enrollments by entering data into a suitable system.

• Handle patient medication requests within HIPAA guidelines and enter refill orders for processing.
• Investigate missing medication data, decipher clinical abbreviations (SIG codes), and resolve all data entry-related exceptions.
• Handle correspondence with patients (inbound calls, visits, messages) and resolve outbound decisions to prescribers and patients on a case-by-case basis.
• Resolve Outside Exceptions by reviewing, gathering data, making recommendations, and resubmitting for processing as per individual arrangement requirements.
• Settle phone calls to healthcare providers and others to acquire data, gain supersede endorsement, or otherwise resolve the Outside Exceptions.
• Provide support to pharmacists, both those in the office and those in other areas, and identify and escalate issues to senior-level staff as necessary.
• Obtain a dynamic pharmacist license or certification within the initial 90 days and maintain an active pharmacist license or certification.

Essential Qualifications

* High school diploma or equivalent.

• Essential level computer skills, including:

+ Starting and closing a computer. + Using a mouse to point and click. + Starting and closing programs. + Switching between programs. + Saving files. + Printing documents. + Accessing data online.

• Essential web browsing skills, including:

+ Opening a program. + Composing URLs in the correct location. + Using a web search engine. + Bookmarking a website. + Navigating using back/forward/stop buttons. + Completing forms online.

• Middle-of-the-road level keyboarding skills (at least 25 WPM, typing by memory, organizing records).
• Ability to communicate in writing and verbally.
• 18 years old or older.

Preferred Qualifications

* At least 1 year of pharmacy experience in a retail or call center environment.

• At least 1.5 years as a pharmacy technician with a declaration/enrollment by the state as conceded by the State Board for Pharmacies or broadly recognized certification agency.
• Experience providing customer service to internal and external clients, including meeting quality standards for services, and assessment of customer satisfaction.
• Middle-of-the-road to cutting-edge level keyboarding skills (at least 35 WPM, typing by memory, organizing records).
• Familiarity with Spanish and English.

What We Offer

* Competitive hourly rate of $25-$35.

• Opportunity to work in a dynamic remote environment.
• Comprehensive training and onboarding program.
• Ongoing support and development opportunities.
• Collaborative and inclusive team environment.
• Recognition and rewards for outstanding performance.

How to Apply

If you are a motivated and customer-focused individual with excellent technical skills, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and we will be in touch to discuss your qualifications further. Apply Now! Apply for this job