Temporary Remote Catastrophe (CAT) Customer Service Representative

At arenaflex, we're seeking highly motivated, production-driven, and team-oriented individuals to join our team as Claim Intake Specialists in response to catastrophe relief efforts. As a Temporary Remote Catastrophe (CAT) Customer Service Representative, you'll play a vital role in providing exceptional customer service and technical expertise to clients during a difficult time.

About arenaflex

arenaflex is an inbound call center focused on customer service and benefits compliance, succeeding in becoming a valued and growing resource in a pool of clientele with over 1,000 companies. We've been awarded Great Place to Work twice, and we're committed to creating a positive and supportive work environment for our employees. Our team is dedicated to delivering exceptional customer experiences, and we're looking for like-minded individuals to join our team.

Temporary Remote Position

This is a temporary, remote position, contingent on catastrophe relief needs. You'll work from the comfort of your own home, choosing your own hours and shifts to suit your schedule. Our hours of operation are from Sunday to Saturday, 8:00 AM to 8:00 PM CST, and you'll be sent available hours weekly for you to choose from. Preferred hours of availability are Monday to Sunday, 8:00 AM to 5:00 PM CST.

What does a CAT Customer Service Representative do?

As a CAT Customer Service Representative, you'll apply the latest customer service techniques and learn our account management systems while helping improve the customer experience during a difficult time. Your responsibilities will include:

• Providing positive customer service and technical expertise through prompt, accurate, and courteous responses to customer needs
• Offering empathy and support to customers during the claim process
• Collecting and documenting all claim details provided by the customer into the claim accurately
• Identifying and resolving customer issues by adhering to clients-specific handling instructions
• Utilizing call scripting to ensure consistency and efficiency in handling customer claims and inquiries

Computer Requirements

To perform this role, you'll need to have your own computer with the following specifications:

• Operating System: Windows 10, Windows 11, or Windows Home
• Not Supported: Chromebooks, macOS, Linux, etc.

Network Requirements

To ensure a stable and secure connection, you'll need to meet the following network requirements:

• Upon hire, you must run a Speedtest from the computer you'll be working from (www.speedtest.net)
• Ethernet connection is not required, but strongly recommended
• You must be on a private network, not allowed to work in public locations
• No VPNs are allowed, as logins must happen in the US

Desired Characteristics

We're looking for highly motivated, energetic, and dedicated individuals who are passionate about delivering exceptional customer service. Ideal candidates for this position are:

• Highly motivated and production-driven
• Team-oriented and collaborative
• Excellent organizational, written, and oral communication skills
• Ability to type swiftly and accurately (40+ words a minute)
• Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
• Basic understanding of Windows operating systems
• Highly reliable with the ability to maintain regular attendance and punctuality
• Ability to evaluate, troubleshoot, and follow up on customer issues
• Customer service oriented (empathetic, responsive, patient, and conscientious)
• Ability to multi-task, stay focused, and self-manage
• Ability to thrive in a fast-paced environment

Qualifications

To be eligible for this position, you must:

• Be 18 years of age or older
• Have a high school diploma or equivalent
• Meet the computer and network requirements
• Be authorized to work in the country where the job is based
• Be willing to submit to a background investigation and drug test as part of the onboarding process
• Meet the desired characteristics and qualifications listed above

Benefits/Compensation

As a Temporary Remote Catastrophe (CAT) Customer Service Representative, you'll enjoy:

• Job Type: Temporary/Seasonal
• Expected Hours: 2-40 hours per week
• Pay: $15 per hour
• Ability to work from home when convenient for you
• Opportunity for rehire during high volume timeframes, including end of April-May (Hail Claims), July-October (Hurricane Claims), and Christmas-New Year (high call volume Claims)

How to Apply

If you're passionate about delivering exceptional customer service and are looking for a temporary, remote opportunity, apply now to join our team at arenaflex. We can't wait to hear from you!

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