Experienced Licensed Customer Service Representative – Collector Car Insurance Specialist

Join the team at arenaflex, where passion meets protection and excellence meets expertise! We are seeking highly motivated and customer-focused Licensed Customer Service Representatives to join our underwriting department, specializing in collector car insurance policies. As a Licensed CSR at arenaflex, you will be the first point of contact for our existing customers, utilizing our call center for support or service issues, as well as routine service updates. You will work alongside our underwriters to provide the best possible customer service while maintaining our underwriting integrity. This role requires an active Property & Casualty or Personal Lines insurance license, prior experience in an insurance service role, a passion for client interaction, strong problem-solving skills, and the ability to thrive in a fast-paced environment.

About arenaflex

arenaflex has been a leader in collector car insurance policies since 1976, offering industry-leading insurance protection for appreciating collector vehicles and collectible items that have special historical, sentimental, or financial value. As part of NSM Insurance Group, arenaflex collaborates with Condon Skelly, Heacock Classic, and JC Taylor Insurance, forming a powerhouse collective within the realm of collectibles and collector car insurance. Our mission transcends insurance; we are on a journey to "Embrace, Protect, and Expand the Collector Community." This is more than a motto; it's a commitment to fostering a vibrant community of enthusiasts, historians, and guardians of prized possessions.

Key Responsibilities

As a Licensed CSR at arenaflex, you will:

• Address client needs and concerns via phone and email
• Maintain and utilize a working understanding of underwriting compliance guidelines
• Answer back-to-back inbound calls
• Make outbound calls as needed
• Establish customer relationships and follow up with customers
• Provide prompt, accurate, and friendly customer service
• Service can include responding to inquiries regarding insurance eligibility, coverages, making changes to in-force policies, claim submissions, cancellations/non-renewals, and billing clarifications

Responsibilities Breakdown

* Delight our customers with superior customer service

• Service existing customers with endorsements, payments, policy changes, etc. including those that require underwriting authority
• Cancel and Non-renew policies according to procedures
• Complete necessary documentation quickly and efficiently
• Follow and adhere to underwriting compliance and service standards while performing changes to in-force policies
• Expected to be on phones 100% of the time
• Conduct risk analysis and evaluate underwriting quality of applicants
• Evaluate application factors/details to appropriately match premium to underwriting risk
• Meet all production goals
• Complete new business applications for existing customers as needed
• Performs other duties as assigned

Qualifications

Required Qualifications

* High school diploma or equivalent

• Active P&C or Personal Lines insurance license in your state of residence
• Prior experience working in a customer-facing insurance service role
• Demonstrated success in a team environment
• Proficiency to multi-task, follow-through, and follow-up
• Excellent communication skills, written and verbal
• Positive customer and quality focus
• Possess an upbeat and positive attitude
• Organized and detail-oriented
• Proactive in problem-solving
• Ability to perform critical thinking and reasoning
• Advanced computer skills
• Reliable high-speed internet

Desired Qualifications

* Associate or bachelor's degree

• Prior underwriting experience
• Prior experience working on a hybrid/remote team
• Prior insurance sales experience

Work Environment and Company Culture

As a Licensed CSR at arenaflex, you will have the opportunity to work in a dynamic and fast-paced environment, collaborating with a team of experts in the collector car insurance industry. Our office is located in Cherry Hill, NJ, and we offer a hybrid or fully virtual work arrangement from anywhere in the continental US. We prioritize work-life balance, offering a 40-hour work week, Monday to Friday, with rotating Saturdays (about 1 every 4 weeks).

Compensation and Benefits

* Competitive salary range: $43-46k ($21-23/hr) depending on experience level, overtime eligible (not required)

• Health insurance (medical, dental, vision)
• Flexible spending & health savings accounts
• Life insurance
• Retirement plan
• Paid time off
• Overtime availability
• Employee referral program

Career Growth Opportunities and Learning Benefits

At arenaflex, we believe in investing in our employees' growth and development. As a Licensed CSR, you will have access to:

• Ongoing training and development programs
• Mentorship opportunities
• Career advancement opportunities within the company
• A dynamic and supportive work environment

How to Apply

If you are a motivated and customer-focused individual with a passion for collector car insurance, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and join our team at arenaflex, where every day is an opportunity to contribute to a rich legacy, protect cherished memories, and be part of a community that values passion and excellence.

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