Experienced Customer Service Representative - Luxury Retail – Remote USA

Join arenaflex, a leading global company, and ignite your career in customer service with a unique opportunity to work remotely as a Customer Service Representative - Luxury Retail. As a key member of our team, you'll be responsible for delivering exceptional service to customers of an iconic global luxury retail brand, providing personalized support, and resolving issues with white glove treatment.

About arenaflex

arenaflex is a global company that has been making customers happy since 1982. We're a leader in customer experience, helping companies build engaged, pleased, and profitable customer experiences powered by our combination of humanity and technology. Our team is passionate about delivering exceptional service and technology, and we're committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams.

Our Culture

Our culture is built on the principles of humanity, diversity, and inclusion. We believe that our employees are the key to delivering exceptional customer experiences, and we're committed to creating a work environment that's supportive, inclusive, and empowering. Our Great Place to Work certification in the United States is a testament to our commitment to creating a positive and productive work environment.

What You'll Be Doing

As a Customer Service Representative - Luxury Retail, you'll be responsible for:

• Answering incoming communications from customers
• Conducting research to provide answers for customers to resolve their issues
• Making recommendations of products or services to close sales
• Providing personalized support to customers of an iconic global luxury retail brand

What You Bring to the Role

To be successful in this role, you'll need:

• An appreciation for high fashion brands and haute couture
• 1 year or more of customer service experience
• 1 year or more post-secondary education OR 2 years equivalent work experience
• The ability to recognize and solve problems of mid-to-high level customer service issues
• Computer experience
• High-speed internet (> 15 mbps)
• A USB wired headset (or a headset that's compatible with our system)
• A smartphone or another device that runs IOS or Android (iPad, etc.) for your daily log-in

What You Can Expect

As a member of our team, you can expect:

• Supportive of your career and professional development
• An inclusive culture and community-minded organization where giving back is encouraged
• A global team of curious lifelong learners guided by our company values
• A base wage starting at $16 per hour plus performance bonus opportunities
• A healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives

Visit our benefits page for more information

A Bit More About Your Role

We're committed to ensuring you have the skills and support to be successful in your role throughout your career. From your first day in training, through individualized webcam-enabled coaching, on into 1000s of free courses to support your career growth wherever that may take you. And we know that you bring with you the one necessary ingredient that can't be taught – a caring and supportive nature that will shine through as you help customers. Our arenaflex community is here for you as one dynamic, global family. You'll report to a Team Lead and contribute to the success of the customer experience and the overall success of the team.

About arenaflex

Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, and profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.

arenaflex is proud to be an equal opportunity employer

We're committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work.

How to Apply

If you're passionate about delivering exceptional customer service and want to join a dynamic and inclusive team, apply now! Apply Job!

Note:

arenaflex has 40 preferred residency states. We are currently not hiring from the following geographies: AK, CA, HI, or outside of the United States. Residents of Colorado, Florida, Illinois, Massachusetts, New Jersey, New York, Washington, and Washington, D.C. will be considered only based on special business need. Apply for this job