Experienced Manager of Customer Experience Strategy - Remote Opportunity at arenaflex

Job Summary:

Join arenaflex, the world's leading home improvement retailer, as a Manager of Customer Experience Strategy and play a pivotal role in shaping the future of retail. As a key member of the Customer Experience Strategy team, you will lead strategic projects, drive business growth, and develop expertise in online retail. With a focus on delivering best-in-world interconnected retail experiences for Pros and Consumers, you will have the opportunity to influence change from within one of the world's leading retailers.

About arenaflex:

arenaflex is the world's #1 home improvement retailer, with over $150B in annual sales. Our market-leading interconnected customer experiences combine cutting-edge ecommerce capabilities with the trusted value of our 2,000+ stores and 500,000+ associates. As a leader in the industry, we are committed to delivering exceptional customer experiences and driving business growth in any macroeconomic environment.

Key Responsibilities:

As a Manager of Customer Experience Strategy, you will be responsible for:

Competitive and Market Intelligence (10%):

Stay abreast of external developments, including innovations and strategies of notable competitive and non-competitive retailers, to identify opportunities and threats. Leverage internal/external research to develop insights/solutions and create compelling documents to communicate to executive audiences.

Planning Process (20%):

Address business problems by structuring issues and prioritizing analyses. Present readouts and work materials to team and key stakeholders.

Strategic Projects (70%):

Drive one or more interconnected strategy and operational execution workstreams, leading to business growth and customer satisfaction.

Direct Manager/Direct Reports:

* This Position typically reports to the Sr. Manager or Director.

• This Position has 0 Direct Reports.

Travel Requirements:

* Typically requires overnight travel 5% to 20% of the time.

Physical Requirements:

* Most of the time is spent sitting in a comfortable position, with frequent opportunities to move about. On rare occasions, there may be a need to move or lift light articles.

Working Conditions:

* Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.

Minimum Qualifications:

* Must be at least 18 years old.

• Must be legally permitted to work in the United States.

Preferred Qualifications:

* Previous work experience in either world-class retail / ecommerce or in professional services (e.g., strategy consulting, private equity, or investment banking) supporting such retail / ecommerce businesses.

• MBA / Master's degree.
• Minimum of 4+ years of relevant work experience.
• Strong skills in quantitative analysis, qualitative analysis, and strategic problem-solving.
• Strong presentation skills and ability to communicate effectively with senior leadership.
• Strong interpersonal skills.
• Ability to lead and manage cross-functionally.
• High degree of drive and personal ownership.
• Comfort with framing and addressing ambiguous challenges.
• High degree of confidentiality and professionalism.

Minimum Education:

* The knowledge, skills, and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.

Preferred Education:

* The knowledge, skills, and abilities typically acquired through the completion of a master's degree program or equivalent degree in a field of study related to the job.

Minimum Years of Work Experience:

* 4

Preferred Years of Work Experience:

* 4

Minimum Leadership Experience:

* None

Preferred Leadership Experience:

* None

Certifications:

* None

Competencies:

* Decision Quality

• Collaborates
• Drives Engagement
• Ensures Accountability
• Plans and Aligns
• Communicates Effectively
• Customer Focus

What We Offer:

* Competitive salary and benefits package.

• Opportunity to work with a leading retailer in the industry.
• Collaborative and dynamic work environment.
• Professional development and growth opportunities.
• Flexible remote work arrangement.

How to Apply:

If you are a motivated and experienced professional looking to join a dynamic team, please submit your application through our website. We look forward to hearing from you! Apply Now! Apply for this job