Experienced Insurance Customer Service Representative – Work from Home Opportunity with arenaflex

Join arenaflex's dynamic team and embark on a rewarding career as an Insurance Customer Service Representative, working from the comfort of your own home. At arenaflex, we're dedicated to providing exceptional customer experiences and delivering top-notch insurance solutions to our valued members. As an Insurance Customer Service Representative, you'll play a vital role in ensuring our customers receive the best possible service, guidance, and support. If you're passionate about insurance, customer service, and working in a fast-paced, dynamic environment, we encourage you to apply for this exciting opportunity.

About arenaflex

arenaflex is a leading provider of insurance solutions, committed to helping our members navigate life's uncertainties with confidence. Our team is passionate about delivering exceptional customer experiences, and we're dedicated to fostering a culture of inclusivity, diversity, and growth. As an arenaflex employee, you'll have the opportunity to work with a talented team of professionals who share your passion for customer service and insurance expertise.

Key Responsibilities

As an Insurance Customer Service Representative, you'll be responsible for:

• Handling property & casualty (p&c) related customer service and/or billing inquiries and problems via the telephone
• Providing customers with plan coverage information, quotes, policy changes, and policy change impacts to premium
• Reviewing and updating policies to enhance retention and better meet the needs of the consumer
• Counseling policyholders concerning appropriate coverage, policy limits, payment options, and state laws that will best meet their needs for sufficient protection against risks covered by Property and Casualty insurance
• Making recommendations and/or changes to the policy and gaining policyholder acceptance to process the changes
• Receiving and responding to calls and emails received by the insurance service center, documenting all activity in EPIC
• Utilizing knowledge of insurance industry and club insurance agency policies and procedures to provide efficient and professional customer service
• Identifying opportunities to apply discounts, processing insurance verification forms for insured, and acting as liaison for information exchange between customer and insurance companies
• Processing changes to policies within EPIC and submitting changes to specific companies
• Following up with company to ensure change requests have been processed in a timely manner
• Reviewing policy information and references company-specific claims procedures to assist insured in filing claims
• Mailing insured documentation to be signed and returned as necessary, and following up to ensure documentation has been returned in a timely manner from member/customer
• Recognizing cross-sell opportunities (membership and insurance) and obtaining quote information

What We Can Offer You

* A competitive hourly rate, depending on experience and salary zone

• Eligibility for Annual Merit Increase
• Comprehensive Health benefits package, including:

+ Paid Time Off (accruals begin on first day of employment) + 401(k) plan with a company match + Medical, Dental, Prescription, and Vision Coverage + Tuition Reimbursement + Life Insurance + Flexible Spending Accounts

• Nearly 4 weeks of paid time off accrued during the first year
• Paid time off to volunteer
• Tuition reimbursement
• 401(K) plan with company match up to 7%
• Free arenaflex Premier Battery Membership

What We Need from You

* High school diploma or equivalent and 3+ years of increasingly complex customer service experience in an insurance environment

• Property and Casualty insurance license required
• Membership license preferred and/or ability to obtain within 90 days of employment

Work Schedule

* Monday - Friday, 10 a.m. to 6 p.m. CST with rotating Saturday's with team

• Saturday hours would be 9 a.m. to 3 p.m.

Why Join arenaflex?

At arenaflex, we're committed to fostering a culture of inclusivity, diversity, and growth. We believe in attracting and retaining talented individuals who share our passion for customer service and insurance expertise. As an arenaflex employee, you'll have the opportunity to:

• Work from the comfort of your own home
• Develop your skills and expertise in a dynamic and fast-paced environment
• Collaborate with a talented team of professionals who share your passion for customer service and insurance
• Enjoy a comprehensive benefits package and competitive compensation
• Pursue career growth opportunities and learning benefits

How to Apply

If you're passionate about insurance, customer service, and working in a dynamic environment, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and we'll be in touch to discuss your qualifications further.

Equal Opportunity Employer

arenaflex is an equal opportunity employer, committed to attracting and retaining talented individuals from diverse backgrounds and experiences. We strive to create a welcoming and inclusive workplace, where everyone feels valued and empowered to succeed.

Join arenaflex's Team Today!

Don't miss this opportunity to embark on a rewarding career as an Insurance Customer Service Representative with arenaflex. Apply now and take the first step towards a fulfilling and challenging role in the insurance industry. Apply for this job