Experienced Customer Service Consultant – Aetna Answer Team at arenaflex
Join arenaflex, a leading health care company, as a vital member of the Aetna Answer Team. As an Experienced Customer Service Consultant, you will play a pivotal role in delivering exceptional client experiences, resolving complex issues, and driving business growth. This is an exciting opportunity to join a dynamic team that is transforming the culture of health care delivery, making it more personal, convenient, and affordable for all clients.
About arenaflex
arenaflex is a pioneering health care company that is dedicated to human-centric health care. Our mission is to empower individuals to take control of their health and well-being, and to provide them with the support and resources they need to live their best lives. We are committed to innovation, quality, and customer satisfaction, and we are seeking talented individuals who share our values and passion for making a difference.
The Role
As an Experienced Customer Service Consultant, you will be responsible for serving as a vital point of contact within a client-facing team in a call center environment. Your primary responsibility will be to respond to a variety of client service requests and issues, which may include enrollment and billing inquiries, commissions, technical support, group administration, and other routine customer service inquiries. You will be expected to deliver first-call resolution for 90-95% of inquiries, which requires accurately identifying, researching, and resolving issues based on the initial communication from the client, whether it be through phone calls, letters, or emails.
Key Responsibilities
* Respond to client service requests and issues in a call center environment.
- Deliver first-call resolution for 90-95% of inquiries.
- Accurately identify, research, and resolve issues based on initial client communication.
- Provide support for enrollment and billing inquiries, commissions, technical support, and group administration.
- Demonstrate exceptional customer service skills in all interactions with clients.
- Utilize problem-solving skills to address and resolve client concerns effectively.
Requirements
* High School Diploma or GED equivalent required.
- Prior call center experience is required.
- Experience in process improvement and root-cause analysis methodologies preferred.
- Capability to develop technical acumen is necessary.
- Strong client-facing orientation is essential.
- Demonstrated exceptional customer service skills are required.
- Demonstrated problem-solving skills are necessary.
Nice-to-Haves
* Experience working in a fast-paced environment.
- Strong communication and interpersonal skills.
- Ability to work in a team environment.
- Basic computer skills, including proficiency in Microsoft Office.
Benefits
* Medical insurance coverage
- Dental insurance coverage
- Vision insurance coverage
- 401(k) retirement savings plan
- Employee Stock Purchase Plan
- Fully-paid term life insurance
- Short-term and long-term disability benefits
- Well-being programs
- Education assistance
- Free development courses
- CVS store discount
- Discount programs with participating partners
- Paid Time Off (PTO)
- Paid holidays throughout the calendar year
Career Growth Opportunities and Learning Benefits
As an Experienced Customer Service Consultant at arenaflex, you will have the opportunity to develop your skills and advance your career in a dynamic and supportive environment. We offer a range of training and development programs, including:
- On-the-job training and coaching
- Ongoing education and training programs
- Mentorship and career development opportunities
- Opportunities for advancement and promotion
Work Environment and Company Culture
arenaflex is a fast-paced and dynamic company that is committed to innovation and customer satisfaction. Our company culture is built on a foundation of teamwork, collaboration, and mutual respect. We are passionate about making a difference in the lives of our clients and employees, and we are seeking talented individuals who share our values and passion for excellence.
Compensation and Perks
arenaflex offers a competitive compensation package, including:
- Competitive salary and bonus structure
- Comprehensive benefits package, including medical, dental, and vision insurance
- 401(k) retirement savings plan and Employee Stock Purchase Plan
- Paid Time Off (PTO) and paid holidays throughout the calendar year
- CVS store discount and discount programs with participating partners
How to Apply
If you are a motivated and customer-focused individual who is passionate about making a difference in the lives of others, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter to [insert contact information]. We look forward to hearing from you! Apply Now! Apply for this job