Experienced Full Stack Customer Service Representative – Medicaid Member Support – Remote Opportunity

At arenaflex, we're committed to delivering exceptional services and solutions that create meaningful outcomes for our clients and the millions of people who rely on them. As a dedicated associate, you'll have the opportunity to thrive, make a difference, and be part of a culture that values individuality and fosters growth.

Job Summary:

We're seeking an experienced Full Stack Customer Service Representative to join our team in a remote capacity. As a key member of our Medicaid Member Support team, you'll provide exceptional customer service to potential and existing Iowa Medicaid Program recipients and affiliates. If you're passionate about delivering top-notch support, resolving issues with empathy and expertise, and working in a dynamic environment, we encourage you to apply.

About arenaflex:

arenaflex is a leading provider of mission-critical services and solutions to Fortune 100 companies and over 500 governments. Our team is dedicated to creating exceptional outcomes for our clients and the millions of people who count on us. We're committed to fostering a culture that values individuality, innovation, and growth.

Job Responsibilities:

As a Full Stack Customer Service Representative, you'll be responsible for:

• Acting as the initial point of contact for inquiries from potential and existing Iowa Medicaid Program recipients and affiliates
• Providing one-to-one telephone contact with applicants, beneficiaries, and enrollees in customer service roles
• Accurately documenting enrollment requests and status changes
• Entering application and enrollment information into a web-based computer system for customers wishing to apply for the program over the telephone
• Maintaining technical and program policy proficiency in the NJ Family Care rules/guidelines and other related program policies
• Providing clear, complete, accurate, and objective information based on a full understanding of program requirements

Requirements:

To be successful in this role, you'll need:

• A basic understanding of a call center environment in a customer service role and quality monitoring processes
• Ability to establish and maintain effective working relationships with applicants, beneficiaries, and co-workers
• Ability to problem solve through analysis and ongoing feedback
• Achieve results through knowledge, empathy, and commitment
• Ability to work with people of diverse backgrounds
• High School diploma or GED
• Background required
• Must reside within 1 hour driving distance from Des Moines, IA

Preferred Qualifications:

* Excellent typing and grammar skills

• Ability to navigate a computer
• Ability to understand and utilize policy
• Excellent customer service skills
• Excellent phone etiquette skills
• Reliable internet access

What We Offer:

* $18.00 per hour pay rate (bi-weekly pay)

• Paid Training with Equipment provided
• Full-time schedule (40 hrs. a week)
• Career Growth Opportunities
• PerkSpot- Employee discount program
• Full Benefit Options

Work Environment and Culture:

At arenaflex, we're committed to creating a positive, employee-friendly culture that values individuality and fosters growth. Our team is dedicated to delivering exceptional services and solutions that create meaningful outcomes for our clients and the millions of people who rely on us.

Compensation and Benefits:

arenaflex offers a competitive compensation package, including a $18.00 per hour pay rate, paid training, and full benefits. In addition, we offer a variety of benefits to our employees, including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time.

Career Growth Opportunities:

arenaflex is committed to providing opportunities for career growth and development. Our team is dedicated to helping you achieve your career goals and aspirations.

How to Apply:

If you're passionate about delivering exceptional customer service and working in a dynamic environment, we encourage you to apply. Please submit your application through our website, and we'll be in touch to discuss your qualifications further.

Equal Opportunity Employer:

arenaflex is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

Accommodation Policy:

arenaflex values the health and safety of our associates, their families, and our community. For US applicants, while we DO NOT require vaccination for most of our jobs, we DO require that you provide us with your vaccination status, where legally permissible. Providing this information is a requirement of your employment at arenaflex. Apply Job! Apply for this job