Experienced Customer Service Representative – Laboratory Support and Sample Coordination (Part-time)

At arenaflex, we are dedicated to delivering exceptional customer service and laboratory support to our clients. As a Customer Service Representative, you will play a vital role in ensuring the smooth operation of our laboratory by providing top-notch customer service, receiving and processing laboratory samples, and coordinating customer pickups. If you are a people person with excellent organizational and time management skills, we encourage you to apply for this exciting part-time opportunity.

About arenaflex

arenaflex is a leading provider of laboratory services, committed to delivering high-quality results and exceptional customer service. Our team of dedicated professionals is passionate about what we do, and we are always looking for talented individuals to join our team. As a part-time Customer Service Representative, you will be an integral part of our laboratory operations, working closely with our team to ensure that our clients receive the best possible service.

Key Responsibilities

As a Customer Service Representative, you will be responsible for:

• Greeting visitors, ascertaining the nature of their business, and escorting them to the appropriate personnel
• Answering telephone calls, providing information to callers, and/or routing calls to the appropriate personnel
• Receiving and securing all incoming laboratory samples mailed or collected through courier services or customer drop-off
• Entering laboratory worksheet/sample submission form information into our Laboratory Information Management System (LIMS)
• Maintaining contact with customers and working with the laboratory team for any customer communication
• Receiving and disseminating all inbound laboratory supplies to applicable laboratory departments
• Performing 100% proof checks on daily paperwork for ISO compliance
• Supporting the laboratory by creating purchase orders and placing orders for the laboratory
• Coordinating and communicating all customer courier stops and pick-ups
• Supporting the laboratory operations and customers by picking up and dropping off samples and supplies, when needed
• Responsible for filing and keeping documents organized
• Extensive database entry and supporting the laboratory operations by performing any administrative and clerical duties, including customer certificates
• Assisting in other assigned duties as needed

Schedule

As a part-time Customer Service Representative, you will typically be required to work afternoons from 1pm-7pm, with flexibility to accommodate the department's needs. Availability to work weekends will be necessary.

Requirements

To be successful in this role, you will need:

• A high school diploma or GED; an AA degree in Business Administration, Marketing, Biology, or Chemistry is preferred
• Excellent customer service skills and a people-oriented approach
• Strong organizational and time management skills
• Proficiency in MS Office (Word, Excel, and Outlook)

Essential Qualifications

* Excellent communication and interpersonal skills

• Ability to work in a fast-paced environment with multiple priorities
• Strong attention to detail and ability to maintain accuracy
• Ability to work independently and as part of a team
• Proficiency in database management and data entry
• Ability to learn and adapt to new systems and processes

Preferred Qualifications

* Experience in a laboratory or customer service environment

• Knowledge of laboratory procedures and protocols
• Familiarity with LIMS systems
• Experience with purchase orders and inventory management

Skills and Competencies

To succeed in this role, you will need to possess the following skills and competencies:

• Excellent communication and interpersonal skills
• Strong organizational and time management skills
• Ability to work in a fast-paced environment with multiple priorities
• Strong attention to detail and ability to maintain accuracy
• Ability to work independently and as part of a team
• Proficiency in database management and data entry
• Ability to learn and adapt to new systems and processes

Career Growth Opportunities and Learning Benefits

As a part-time Customer Service Representative at arenaflex, you will have the opportunity to:

• Develop your customer service and laboratory support skills
• Work in a dynamic and fast-paced environment
• Collaborate with a team of dedicated professionals
• Participate in ongoing training and professional development opportunities
• Pursue career advancement opportunities within the company

Work Environment and Company Culture

arenaflex is committed to creating a positive and inclusive work environment that supports the well-being and success of our employees. As a part-time Customer Service Representative, you will work in a modern and well-equipped laboratory, with access to the latest technology and equipment. Our company culture values:

• Collaboration and teamwork
• Innovation and creativity
• Continuous learning and professional development
• Diversity and inclusion
• Work-life balance

Compensation, Perks, and Benefits

As a part-time Customer Service Representative at arenaflex, you will receive:

• Competitive hourly rate of $18.50
• Opportunities for career advancement and professional development
• Comprehensive training and onboarding program
• Access to ongoing training and professional development opportunities
• Collaborative and dynamic work environment
• Flexible scheduling to accommodate your needs

How to Apply

If you are a motivated and customer-focused individual with excellent organizational and time management skills, we encourage you to apply for this exciting part-time opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you! Apply Job! Apply for this job