Experienced Part-Time Customer Service Representative – Weekend Availability
At arenaflex, we're dedicated to providing exceptional customer experiences and delivering top-notch benefits compliance services to our valued clients. As a highly motivated and production-driven individual, you'll join our Operations team and contribute to our mission of becoming a trusted and growing resource in the industry. We're seeking a skilled Customer Service Representative (CSR) to work part-time, approximately 3-29 hours per week, in a remote setting from the comfort of your home office. As a CSR, you'll apply the latest customer service techniques, learn our account management systems, and help improve the customer experience during challenging times.
About arenaflex
arenaflex is an inbound call center focused on customer service and benefits compliance, serving over 1000 clients across the industry. We've been recognized as a Great Place to Work twice, and we're committed to fostering a culture of excellence, teamwork, and continuous growth.
Job Summary
As a part-time Customer Service Representative, you'll be responsible for providing exceptional customer service, handling customer inquiries and claims, and adhering to clients' specific handling instructions. You'll work closely with our team to ensure seamless customer experiences and contribute to our mission of delivering top-notch services.
Responsibilities
* Provide positive customer service and technical expertise through prompt, accurate, and courteous responses to customer information needs.
- Offer empathy and support to customers during the claim process.
- Collect and document all claim details provided by the customer into the claim accurately.
- Identify and resolve customer issues by adhering to clients-specific handling instructions.
- Utilize call scripting to ensure consistency and efficiency in handling customer claims and inquiries.
- Remain available for extended hours or additional shifts during peak periods or emergency situations to provide critical support.
- Adhere to break and lunch schedules to maintain productivity and ensure consistent customer service coverage.
- Successfully demonstrate arenaflex's core values:
+ Customer first: fulfills customer needs with compassion + Self-motivated: takes initiative and commits to the task at hand + Teamwork: promotes unity over self + Continuous improvement: strives for daily growth
Required Skills and Abilities
* Language Skills: + Ability to read and interpret documents such as police and accident reports. + Ability to write routine correspondence and detailed accident descriptions. + Ability to project a confident, clear, and professional telephone presence. + Ability to provide feedback verbally and written in a positive, professional manner.
- Bi-lingual in Spanish Preferred
- Computer Skills:
+ Knowledge of and ability to navigate basic computer functions, including Microsoft Word and Excel. + Ability to type at least 40wpm.
- Education and Experience:
+ High School Diploma or general education degree (GED) required. + 1-2 years of quality assurance experience preferred.
Network Requirements
* Upon hire, a Speed Test must be run from the computer you'll be working from (www.speedtest.net).
- Ethernet connection is not required, however strongly recommended.
- Must be on a private network, not allowed to work in public locations.
- No VPNs are allowed, as logins must happen in the US.
Benefits and Compensation
* Competitive compensation
- 20+ hours per week
- Ancillary Benefits: Eligible 1st day of month following 60 days of employment.
+ Dental, Accident Insurance, Critical Illness, Dependent Care, FSA (Flex Savings Account), SavvyFi- College Savings
- Less than 20 hours per week
- Ancillary Benefits: Eligible 1st day of month following 60 days of employment.
+ Dependent Care, FSA (Flex Savings Account), SavvyFi- College Savings
- 401K: Eligible after 6 months of employment
- PTO: Eligible after 90 days of employment
- Employee Assistance Program
Work Schedule
We offer flexible scheduling to accommodate your needs. Please choose one of the following options:
- Sunday 7:00AM-1:00PM, Monday 7:00AM - 3:00PM, Tuesday & Wednesday 7:00AM-1:00PM
- Monday 7:00AM -3:00PM, Tuesday-Wednesday 7:00AM-1:00PM, Saturday 7:00AM-3:00PM
- Saturday - Sunday 7:00AM - 1:00PM, Monday 7:00AM - 3:00PM
- Saturday 7:00AM - 3:00PM, Sunday 7:00AM - 1:00PM, Monday 7:00AM - 9:00AM
- Saturday 7:00AM - 3:00PM, Sunday 7:00AM - 9:00AM, Monday 7:00AM - 9:00AM
- Saturday 7:00AM- 3:00PM, Sunday 8:00AM - 8:00PM
- Friday - Sunday 3:00PM - 8:00PM
- Saturday & Sunday 6:00AM - 4:00PM
How to Apply
If you're a motivated and customer-focused individual looking for a part-time opportunity with a dynamic company, please apply through our website: Apply Job! We look forward to welcoming you to our team! Apply for this job