Experienced Call Center Representative – Data Entry and Customer Service

At arenaflex, we're on a mission to revolutionize the way we deliver healthcare and retail services to our communities. As a leading retail pharmacy and healthcare company, we're committed to making a positive impact on people's lives through better health and wellness. We're seeking an experienced Call Center Representative to join our team, working remotely from the comfort of your own home. If you're passionate about delivering exceptional customer service and have a knack for data entry, we want to hear from you!

About arenaflex

arenaflex is a leading healthcare and retail company with a rich legacy of serving communities across the United States. With over 9,000 retail stores across America, Puerto Rico, and the U.S. Virgin Islands, we're proud to be a local healthcare destination serving nearly 10 million customers every day. Our team of dedicated pharmacists and healthcare professionals play a vital role in the U.S. healthcare system by providing a wide range of pharmacy and healthcare services, including those that drive equitable access to care for underserved populations.

Job Summary

As an Experienced Call Center Representative, you'll be responsible for providing exceptional customer service to our patients and clients, while also handling data entry tasks with accuracy and efficiency. You'll work closely with our team to resolve customer inquiries, process prescriptions, and enter patient data into our systems. If you're a detail-oriented individual with excellent communication skills and a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity.

Key Responsibilities

* Provide exceptional customer service to patients and clients via phone, email, and chat

• Handle high-volume customer inquiries and resolve issues in a timely and professional manner
• Enter patient data into our systems, ensuring accuracy and attention to detail
• Process prescriptions and handle medication-related inquiries
• Investigate and resolve missing prescription data, deciphering clinical truncations (SIG codes) as needed
• Settle all data entry-related exceptions and discrepancies
• Handle correspondence with patients, including inbound calls, visits, and messages
• Settle outbound decisions to prescribers and patients on a case-by-case basis
• Resolve external outliers by surveying, gathering data, making recommendations, and resubmitting for processing as needed
• Provide support to pharmacists, both in-office and remotely
• Identify and escalate issues to senior-level staff as needed

Essential Qualifications

* High school diploma or equivalent

• Essential level computer skills, including:

+ Starting and closing a computer + Using a mouse to point and click + Starting and closing programs + Switching between programs + Saving files + Printing documents + Accessing data online

• Essential web browsing skills, including:

+ Opening a browser + Typing URLs in the address bar + Using a search engine + Bookmarking a webpage + Navigating using back/forward/stop buttons + Completing online forms

• Middle-of-the-road keyboarding skills (at least 25 WPM, typing by memory, organizing files)
• Ability to communicate effectively in writing and verbally
• 18 years or older

Preferred Qualifications

* At least 1 year of pharmacy experience in a retail or call center environment

• At least 1.5 years as a pharmacy technician with a declaration/enrollment by the state as conceded by the State Board for Pharmacies or broadly recognized certification agency
• Experience providing customer service to internal and external clients, including meeting quality standards for services and assessing customer satisfaction
• Middle-to-advanced level keyboarding skills (at least 35 WPM, typing by memory, organizing files)
• Familiarity with Spanish and English

What We Offer

* Competitive hourly rate of $25-$35/hour

• Opportunity to work remotely from the comfort of your own home
• Comprehensive training and onboarding program
• Ongoing support and development opportunities
• Dynamic and supportive team environment
• Flexible scheduling to accommodate your needs

How to Apply

If you're a motivated and detail-oriented individual with a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity. Please visit our website to submit your application and join our team at arenaflex! Apply for this job