Experienced Call Center Representative – Data Entry and Patient Enrollment

Join arenaflex, a leading healthcare and retail company, in a remote work opportunity that offers a competitive hourly rate of $25-$35. At arenaflex, we are committed to making a positive impact on people's lives through better health and well-being. As a remote Call Center Representative, you will play a vital role in our mission by providing exceptional customer service and data entry support to our patients and clients. If you are a motivated and detail-oriented individual with excellent communication skills, we encourage you to apply for this exciting opportunity.

About arenaflex

arenaflex is a leading healthcare and retail company with a rich legacy of focusing on communities. Our parent company, Walgreens Boots Coalition, Inc., is a global leader in healthcare, pharmacy, and retail, with a presence in over 9,000 retail stores across America, Puerto Rico, and the U.S. Virgin Islands. We serve almost 10 million customers every day and are committed to making a positive impact on people's lives through better health and well-being.

Job Summary

As a remote Call Center Representative, you will be responsible for providing exceptional customer service and data entry support to our patients and clients. You will work under direct supervision and be accountable for meeting performance metrics and quality standards. Your primary responsibilities will include:

• Utilizing arenaflex's solution information entry strategies and rules to process new patient enrollment by entering information into the proper system.
• Handling patient medication requests within HIPAA guidelines and entering refill orders for processing.
• Investigating to obtain missing patient data, deciphering clinical abbreviations (SIG codes), and resolving all data entry-related exceptions.
• Handling correspondence to patients (inbound calls, visits, messages) and resolving outbound decisions to prescribers and patients as needed.
• Resolving external exceptions by inspecting, gathering data, making adjustments, and resubmitting for processing as per individual arrangement requirements.
• Making phone calls to guarantors and others to acquire data, gain supersede endorsement, or otherwise resolve external exceptions.
• Providing support to pharmacists, both in-office and in other areas, and recognizing and reporting issues to senior-level staff as needed.
• Acquiring a dynamic specialist permit or accreditation within the initial 90 days and maintaining a current professional permit or certification.

Key Responsibilities

* Utilize arenaflex's solution information entry strategies and rules to process new patient enrollment by entering information into the proper system.

• Handle patient medication requests within HIPAA guidelines and enter refill orders for processing.
• Investigate to obtain missing patient data, decipher clinical abbreviations (SIG codes), and resolve all data entry-related exceptions.
• Handle correspondence to patients (inbound calls, visits, messages) and resolve outbound decisions to prescribers and patients as needed.
• Resolve external exceptions by inspecting, gathering data, making adjustments, and resubmitting for processing as per individual arrangement requirements.
• Make phone calls to guarantors and others to acquire data, gain supersede endorsement, or otherwise resolve external exceptions.
• Provide support to pharmacists, both in-office and in other areas, and recognize and report issues to senior-level staff as needed.
• Acquire a dynamic specialist permit or accreditation within the initial 90 days and maintain a current professional permit or certification.

Essential Qualifications

* High school certificate or GED.

• Basic level computer skills (e.g., start and close down computer, use mouse to point and click, start and close programs, switch between programs, save files, print reports, and access data online).
• Basic web search skills to include opening a program, composing in URLs in the right area, using a web search engine, bookmarking a webpage, navigating using back/forward/stop buttons, and completing forms online.
• Middle-level keyboarding skills (at least 25 WPM, typing by memory, organizing reports).
• Ability to communicate effectively in writing and verbally.
• 18 years old or older.

Preferred Qualifications

* At least 1 year of pharmacy technician experience in a retail or call center environment.

• At least 1.5 years as a pharmacy technician with a certification/enrollment by the state as granted by the State Board for Pharmacy or widely recognized certification agency.
• Experience providing customer service to internal and external clients, including meeting quality standards for services and assessment of customer satisfaction.
• Intermediate to advanced level keyboarding skills (at least 35 WPM, typing by memory, designing reports).
• Familiarity with Spanish and English.

What We Offer

* Competitive hourly rate of $25-$35.

• Opportunity to work in a remote environment with a leading healthcare and retail company.
• Comprehensive training and support to ensure your success in the role.
• Opportunities for career growth and advancement within arenaflex.
• A dynamic and supportive work environment that values diversity and inclusion.
• A range of benefits and perks, including health insurance, paid time off, and professional development opportunities.

How to Apply

If you are a motivated and detail-oriented individual with excellent communication skills, we encourage you to apply for this exciting opportunity. Please visit our website at [insert website URL] to submit your application. Apply for this job