Experienced Customer Service Representative – Remote in Brewer, ME
At arenaflex, we're committed to providing exceptional healthcare services to our communities, and we're looking for a talented Customer Service Representative to join our team. As a statewide health care system in Maine, we work to personalize and streamline health care for our communities. If you're passionate about delivering top-notch customer service and making a difference in people's lives, we want to hear from you.
About arenaflex
arenaflex is a leading healthcare organization that's dedicated to improving the lives of our patients and communities. We're proud to be a part of a strategic partnership with Optum, a global leader in healthcare services. Our mission is to provide personalized and streamlined healthcare services that meet the unique needs of our communities. We're committed to creating a culture of compassion, connection, and growth, and we're looking for like-minded individuals to join our team.
Job Summary
As a Customer Service Representative at arenaflex, you'll play a critical role in delivering exceptional customer service to our patients and stakeholders. You'll be responsible for resolving customer complaints and issues, advocating for patients, and providing timely and accurate responses to customer inquiries. You'll work closely with our team to identify and implement process improvements, and you'll be expected to maintain a high level of productivity and quality in your work.
Key Responsibilities
* Actively participate in team huddles and meetings by sharing knowledge, requesting information, and recommending process improvements.
* Provide excellent customer service via first call resolution as frequently as possible.
* Advocate for patients regarding complaints or billing issues within the established policies and procedures of the department.
* Advise management of customer service issues that may require attention in a timely manner.
* Resolve assigned accounts in a timely and accurate manner, which maximizes reimbursement in compliance with the department's policy and procedures.
* Research and accurately resolve outstanding patient balances in accordance with all departmental and system policies and procedures.
* Meet or exceed the arenaflex performance standards as it relates to quality and productivity.
* Accurately schedule patient payment plans in accordance with internal policy guidelines.
* Work closely with peers and leaders to address patient balance issues or changes that directly impact the accounts receivable.
* Ensure all functions related to customer service support the team goals and objectives as well as arenaflex financial performance objectives.
* Thoroughly understand the department's key performance indicators.
* Maintain the knowledge of collection protocols, payer, regulatory policies, and laws.
* Attend internal education sessions to enhance or gain new skills.
* Demonstrate departmental desire to provide community benefits by way of charitable events or contribution outside the four walls of the department.
Required Qualifications
* High School Diploma / GED
* Must be 18 years or older
* 6 months of healthcare customer service experience
* 1 year of data entry experience
* Basic proficiency with Windows PC applications and Microsoft Office (create, edit, format Microsoft Word, Microsoft Excel, Microsoft PowerPoint)
* Ability to train onsite for the first 12 weeks at 43 Whiting Hill Rd Brewer, Maine 04412
* Ability to work full-time, Monday - Friday between 8:00am – 4:30pm EST including the flexibility to work occasional overtime given the business need
* Full Flu vaccination is an essential job function of this role. Candidates located in states that mandate Flu booster doses must also comply with those state requirements.
Preferred Qualifications
* 1 year of experience in healthcare customer service
* Medical Terminology
* Previous work experience with arenaflex
Telecommuting Requirements
* Reside within commutable distance of 43 Whiting Hill Rd Brewer, Maine 04412
* Ability to keep all company sensitive documents secure (if applicable)
* Required to have a dedicated work area established that is separated from other living areas and provides information privacy.
* Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service.
Soft Skills
* Strong communication skills (written/verbal)
* Strong analytic skills
* All employees working remotely will be required to adhere to arenaflex's Telecommuter Policy
Why Join arenaflex?
* Competitive compensation and benefits package
* Opportunities for career growth and development
* Collaborative and supportive work environment
* Recognition and rewards for outstanding performance
* Comprehensive training and education programs
* Flexible work arrangements, including remote work options
* Access to cutting-edge technology and tools
* Opportunities to make a meaningful difference in people's lives
Diversity, Equity, and Inclusion
arenaflex is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
How to Apply
If you're passionate about delivering exceptional customer service and making a difference in people's lives, we want to hear from you. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you!