Experienced Customer Service Associate - Nights and Weekends (Full Time) at arenaflex
Join the arenaflex Team and Revolutionize the Live Event Industry
Are you passionate about delivering exceptional customer experiences and eager to learn about the live event industry? Do you thrive in a fast-paced environment where no two days are the same? Look no further! arenaflex is seeking an experienced Customer Service Associate to join our dynamic team, working nights and weekends in our Coppell, TX office.
About arenaflex
arenaflex is a leading player in the live event industry, providing a platform for buyers and sellers to connect and exchange tickets. Our mission is to create a seamless and enjoyable experience for our customers, and we're looking for talented individuals like you to help us achieve this goal.
Your Role as a Customer Service Associate
As a Customer Service Associate, you will be the face of arenaflex, working closely with our valued sellers and customers to resolve issues, answer questions, and provide elite service. Your primary responsibilities will include:
- Managing transactions and relationships with sellers and customers through phone and email interactions
- Investigating and resolving customer complaints and issues in a fair and constructive manner
- Handling day-to-day interactions with sellers, including order management and queue navigation
- Providing real-time assistance to customers and sellers, ensuring timely confirmation of orders
- Collaborating with the team to advance skill sets and achieve individual and team goals
Your Journey with arenaflex
As a Customer Service Associate, you can expect your role expectations to progress as follows:
- 30 days in: Complete new hire orientation, gaining knowledge and resources about arenaflex and the live event industry. Learn about ticket marketplaces and how you'll contribute to providing great experiences for our customers.
- 60 days in: Investigate instances where customer experience has been affected, determine where fault lies, and resolve issues fairly and constructively. Handle day-to-day interactions with sellers beyond traditional customer service responsibilities.
- 90 days in: Play an active role in continued learnings to advance skill sets necessary for individual and team goals. Manage in-bound seller calls and monitor open and pending orders to ensure timely confirmation by ticket sellers.
What You'll Bring
To succeed as a Customer Service Associate, you'll need:
- Outstanding communication, attention to detail, and organizational skills
- A strong customer service mindset that embodies problem-solving, decision-making, and resolution skills
- Interest in the live event space and an eager-to-learn attitude
Work Schedule and Benefits
* Office Location: Coppell, TX
- Work Schedule: Hybrid model, 3 days in office and 2 days at home. Hours: 1:30pm-10:00pm, with Tuesday/Wednesday off or 1:30pm-10:00pm, with Wednesday/Thursday off.
- Compensation: $40,000 base salary with overtime eligibility, Bi-Annual bonuses, and annual equity grant.
- Overtime Eligibility: Any hours worked over 40/week are eligible for overtime pay.
Why Join arenaflex?
* Career Growth Opportunities: arenaflex offers a dynamic and supportive environment where you can grow your skills and advance your career.
- Learning Benefits: We invest in our employees' development, providing ongoing training and education to help you succeed.
- Company Culture: arenaflex values diversity, inclusivity, and teamwork, creating a positive and collaborative work environment.
Ready to Join the arenaflex Team?
If you're passionate about delivering exceptional customer experiences and eager to learn about the live event industry, apply now to become a Customer Service Associate at arenaflex. Don't miss this opportunity to join a dynamic team and revolutionize the live event industry.
Apply Now!
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