Experienced Customer Service Support Representative (Remote) – Healthcare Billing and Client Support

At arenaflex, we're dedicated to bringing comprehensive genetic information into mainstream medicine to improve healthcare for billions of people. Our team is driven to make a difference for the patients we serve, and we're leading the transformation of the genetics industry by making clinical-grade genetic information affordable and accessible to guide health decisions across all stages of life. As a Customer Service Support Representative at arenaflex, you'll be on the frontlines responding to a variety of clinician and patient billing-related inquiries. You'll work cross-functionally across many departments, including sales, operations, billing, and lab teams, to serve our patient and client needs. If you're passionate about delivering exceptional customer service, have a strong work ethic, and are committed to improving patients' lives, we want to hear from you!

Responsibilities:

As a Customer Service Support Representative at arenaflex, your key responsibilities will include:

• Being well-versed in all arenaflex processes and policies to respond clearly to high-volume billing inquiries
• Maintaining an appropriate response time in various communication platforms, including phone calls, emails, portal inquiries, and more
• Identifying issues and suggesting potential improvements to enhance our customer service experience
• Collaborating with your team to develop best practices and ensure we're providing the best service and experience to all customers
• Maintaining an assigned schedule and being flexible with daily schedules when business needs change
• Effectively communicating, resolving, and documenting billing-related inquiries
• Participating in projects that extend beyond your day-to-day responsibilities to stretch your skills and think outside the box
• Working hours: 8am to 5pm PST

Qualifications:

To succeed in this role, you'll need:

• A minimum of a High School diploma or equivalent
• At least 1+ year of customer service experience
• Previous healthcare or call center experience is strongly preferred
• RCM experience is also preferred
• Ability to work remotely and independently
• Experience using Google Apps, Mac OS X, and CRM applications (i.e., Salesforce)
• Bilingual skills are a plus

Remote Work Requirements:

As a remote employee, you'll need:

• High-level internet speed (50 mbps) connectivity
• A dedicated work-from-home space
• Ability to manage time and tasks independently while maintaining productivity
• Meeting weekly and monthly production goals
• Effective communication skills
• Alpha-Numeric Data Entry proficiency
• 10-key experience

What You Bring:

As a Customer Service Support Representative at arenaflex, you'll bring:

• Exceptional attention to detail and organizational abilities
• Outstanding customer service and phone communication skills, with the ability to complete a high volume of calls
• High energy, a self-starter attitude, and a willingness to roll up your sleeves to get things done
• A strong work ethic and commitment to improving patients' lives while being flexible and adaptable
• A drive to go above and beyond in a dynamic, fast-paced, team-based environment

Benefits:

As an arenaflex employee, you'll enjoy:

• Competitive pay: $15.00 to $18.00 an hour or (State/Local minimum wage, if higher)
• Comprehensive benefits, including Medical, Dental, Vision, Life, STD/LTD, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement, and Employee Stock Purchase Plan
• Opportunities for career growth and development
• A dynamic and supportive work environment

Equal Opportunity Employer:

arenaflex is proud to be an Equal Opportunity Employer. We strive for diversity and inclusion in the workforce and do not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications of the individual and do not discriminate based on:

• Race
• Religion
• Color
• National origin
• Gender (including pregnancy or other medical conditions/needs)
• Family or parental status
• Marital, civil union, or domestic partnership status
• Sexual orientation
• Gender identity
• Gender expression
• Personal appearance
• Age
• Veteran status
• Disability
• Genetic information
• Any other legally protected characteristic

Accessibility:

If you're an individual with a disability who needs assistance using our online tools to search and apply for jobs, or needs an accommodation, please visit our accessibility site or contact us at arenaflex Accessibility ([email protected]).

Privacy Statement:

For more information about how we collect and store your personal data, please see our Privacy Statement (https://www.arenaflex.com/about/web-privacy-policy).

Apply Now:

Ready to join our team and make a difference in the lives of patients? Apply now by clicking the link below: Apply Job! Apply for this job