Experienced Customer Experience Advocate – Hybrid Role with arenaflex
At arenaflex, we're on a mission to revolutionize the way people work, making it simpler, more productive, and enjoyable. As a Customer Experience Advocate, you'll play a vital role in shaping the best possible version of our product, ensuring our customers receive exceptional support, and empowering them to achieve their goals. If you're passionate about delivering outstanding customer experiences, thrive in a fast-paced environment, and are eager to join a dynamic team, we want to hear from you!
About arenaflex
arenaflex is a well-funded, proven company with big ambitions, and we're committed to providing a competitive salary and benefit package, bonus potential, and eligibility to take part in our company equity incentive program. Our amazing company culture values transparency and collaboration while never forgetting to have fun while we work! We're proud to be an equal opportunity employer, hiring talented individuals from diverse backgrounds, and fostering a global work environment with employees in various locations worldwide.
The Role
As a Customer Experience Advocate, you'll be the frontline advocate for our customers, cultivating relationships, and empowering teams to fulfill their goals and thrive. You'll be the true expert of the arenaflex platform, providing a unique level of support and inspiration to our users. Your primary responsibilities will include:
- Engaging with customers across various channels, including live chat, email (tickets), phone, and screen shares
- Empowering customers to connect their goals and challenges with the solution in arenaflex
- Collaborating with internal technical teams and engaging users for the full bug life cycle, from reports to verifying bug fixes
- Serving as the liaison between our customers and the rest of the arenaflex team to advocate and help shape the best possible version of our product
- Leading online webinars and one-on-one demos to educate customers on the features of our platform and developer toolkit
- Creating both internal and external documentation to enhance our knowledge base
- Advising customers about new features and functionalities
Requirements
To succeed in this role, you'll need:
- Experience providing customer or technical support, with SAAS experience being a plus
- Understanding of help desk software and remote support tools, with experience with Zendesk being a plus
- Problem-solving skills and multitasking abilities are a must
- Superb written and verbal communication skills
- Positive attitude, empathetic, coachable, and collaborative
- Ability to take initiative and adapt
What arenaflex can offer you
* Opportunity to join a well-funded, proven company with big ambitions, competitive salary and benefit package, bonus potential, and eligibility to take part in the company equity incentive program
- Amazing company culture that values transparency and collaboration while never forgetting to have fun while we work!
- Monthly stipends for food, wellness, and commuter work
- Fully dedicated learning and development team that provides opportunities for our employees to hone and gain new skills
- Award-winning work environment – named a "Best Place to Work" by BuiltIn as well as "Great Place To Work" certified
- We foster diversity, inclusion, and belonging through our Employee Resource Groups in addition to providing access to resources and education to support our team, facilitate conversations, and encourage understanding
- A global work environment with employees in Tel Aviv, New York, San Francisco, Miami, Chicago, Denver, London, Kiev, Sydney, São Paulo, and Tokyo
Compensation and Benefits
For Colorado-based hires only: Compensation Range: $48,000-$62,000 base salary, subject to standard withholding and applicable taxes. In addition to base salary, the role includes opportunity to receive and/or earn a discretionary bonus and/or equity based on Company's plans and in accordance with Company's policies. Compensation finally awarded to the candidate will be commensurate with the candidate's skills and experience. Compensation ranges for candidates in locations outside of Colorado may differ based on the cost of labor and such additional factors for such other locations.
Visa sponsorship
Visa sponsorship for this role is currently not available.
About the Team
The Customer Experience Team is the frontline advocates, cultivating relationships and empowering teams to fulfill their goals and thrive. By being the true experts of the arenaflex platform, we are able to provide a unique level of support and inspiration to our users. We are an energetic, empathetic, and passionate team that enjoys teamwork, helping others, and taking on new challenges in this fast-paced environment.
How to Apply
If you're passionate about delivering outstanding customer experiences and want to join a dynamic team, apply now! We can't wait to hear from you! Apply Job! Apply for this job