Experienced Customer Service and Sales Representative – Work from Home/Hybrid Office Opportunity in Rexburg, ID

At arenaflex, we're dedicated to providing exceptional customer service and sales experiences that exceed our members' expectations. As a valued member of our team, you'll have the opportunity to grow your career, work from the comfort of your own home, and make a positive impact on the lives of our members.

Why Join arenaflex?

We're a dynamic and supportive organization that values our employees and provides them with the tools and resources they need to succeed. Here are just a few reasons why you should consider joining our team:

• Career Advancement Opportunities: arenaflex offers a clear path for career growth and advancement, with opportunities to take on new challenges and responsibilities.
• Flexible Work Options: We understand the importance of work-life balance, which is why we offer flexible remote work options that allow you to work from home or in our hybrid office in Rexburg, ID.
• Supportive Work Environment: Our team is dedicated to supporting each other and providing a collaborative and inclusive work environment.
• Make a Positive Impact: As a customer service and sales representative, you'll have the opportunity to make a positive impact on our members' lives and help them achieve their financial goals.
• Ongoing Training and Certification: We're committed to helping our employees develop their skills and knowledge, with ongoing training and certification opportunities available.

What to Expect (Job Responsibilities)

As a customer service and sales representative at arenaflex, you'll be responsible for:

• Answering Incoming Phone Calls: You'll be the first point of contact for our members, answering their questions and resolving their inquiries in a timely and professional manner.
• Cross-Selling Credit Union Products and Services: You'll have the opportunity to enhance our members' relationships with arenaflex by cross-selling our products and services.
• Assisting and Training Members: You'll assist and train our members in using automated services provided by arenaflex, ensuring they have the knowledge and skills they need to succeed.
• Complying with Regulations: You'll be responsible for complying with regulations and completing account transaction requests efficiently and accurately.
• Training Other Service Center Employees: You'll have the opportunity to share your knowledge and expertise with other service center employees, helping to build a strong and supportive team.

What is Required (Qualifications)

To be successful in this role, you'll need:

• Minimum Educational Requirement: A High School Diploma or equivalent
• Related Experience: One to twelve months of related experience, including call center or branch experience
• MSR Certification: You must be MSR Certified or complete Certification within 3 months of hire
• Basic Computer Operating Skills: You'll need basic computer operating skills and intermediate proficiency in Microsoft Office
• Effective Communication Skills: You'll need the ability to communicate patiently and courteously with our members

How to Stand Out (Preferred Qualifications)

If you have the following qualifications, you'll be well on your way to standing out as a top candidate:

• Previous Experience with Symitar and 10-Key: You'll have a competitive edge if you have previous experience with Symitar and 10-Key.
• High-Speed Typing: You'll need to be able to type a minimum of 35 words per minute.
• Familiarity with Credit Union Policies and Procedures: You'll have a strong understanding of credit union policies and procedures, which will enable you to provide exceptional service to our members.

Work Environment and Company Culture

At arenaflex, we're committed to creating a work environment that's supportive, inclusive, and collaborative. Our team is dedicated to providing exceptional customer service and sales experiences, and we're looking for like-minded individuals to join our team.

Compensation, Perks, and Benefits

We offer a competitive compensation package, including:

• Competitive Salary: A salary that reflects your skills and experience.
• Benefits Package: A comprehensive benefits package that includes health, dental, and vision insurance, as well as a 401(k) plan.
• Perks: A range of perks, including flexible work options, paid time off, and professional development opportunities.

How to Apply

If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we'd love to hear from you. Please apply now by clicking the link below: Apply Job! We can't wait to hear from you and learn more about your qualifications and experience. Apply for this job