Experienced Customer Experience Supervisor I – Driving Sales Growth and Exceptional Customer Service at arenaflex

Job Summary:

Are you a customer-centric leader with a passion for driving sales growth and delivering exceptional customer experiences? Do you have a proven track record of coaching and developing high-performing teams? If so, we invite you to join arenaflex as a Customer Experience Supervisor I, where you will play a critical role in shaping the customer experience and driving business results.

About arenaflex:

arenaflex is a leading retail company that has been serving diverse, working American families for over 120 years. With a strong commitment to inclusivity and customer satisfaction, we offer a broad portfolio of fashion, apparel, home, beauty, and jewelry products from national and private brands. Our 50,000 associates worldwide serve customers through multiple channels, including our e-commerce platform and over 650 stores in the U.S. and Puerto Rico.

Job Responsibilities:

As a Customer Experience Supervisor I, you will be responsible for leading and engaging associates, coaching on customer service, leading company training initiatives, and delivering checkout experience strategies. Your primary responsibilities will include:

Customer Service & Sales:

Act as a role model for the Manager on Duty program, directing customer service activities throughout the store. Model and hold team accountable for outstanding customer service, greet and assist customers, and actively listen to customer issues to resolve problems.

Cashier Performance:

Train, mentor, and coach all cashier associates on checkout procedures to ensure outstanding service behaviors are consistently exhibited. Regularly observe and ensure associates consistently follow and implement checkout experience processes.

Line Management and Checkout Standards:

Proactively shift resources to checkouts based on observed fluctuations in store traffic, reduce wait times during peak traffic periods, and partner to stock all impulse futures and identify checkout supply needs.

Human Resources / People Management:

Create and monitor the store's open requisitions, route qualified applicants to the appropriate hiring manager, coordinate the interview Talent Tryout process, and schedule and coordinate new hire orientations and training.

Performance Standards:

Support company shrink and safety initiatives, meet established performance standards for the role, including credit program, product and service sales, customer service, profit, productivity, and attendance.

Core Competencies:

To achieve success at arenaflex, a Customer Experience Supervisor I possesses the following core competencies:

Embraces a Growth Mindset:

Proposes and initiates actions on new ideas that improve our product, stores, or practices. Listens to ideas and suggestions and applies them when appropriate, champions new initiatives, and encourages others to stretch beyond current capabilities.

Thinks Critically:

Demonstrates business and functional expertise, stays current with developments in the retail industry, and applies learning to drive company goals. Gathers necessary information to fully understand the scope of the problem, applies critical thinking to develop options, and uses fact-based analysis to guide decision-making.

Demonstrates Leadership:

Creates an environment that fosters teamwork, recognizes others' accomplishments, and respects and values differences in the workplace. Requires high personal and team performance standards, leads by example, and motivates others to perform at a higher level.

Takes Accountability:

Takes responsibility for excellent customer experiences and reliably delivers solutions that meet customer needs. Builds relationships by showing consideration for the perspectives of others, listening first before drawing conclusions, and develops positive and inclusive relationships across the organization.

Implements with Excellence:

Develops and prioritizes short and long-range plans that are comprehensive, realistic, and effective in meeting company goals. Implements project/plans that are well-organized and efficient, seeks feedback, and takes needed action.

Drives Results:

Demonstrates a sense of urgency to act decisively and quickly, establishes aggressive goals, and takes appropriate risks to achieve results. Shows confidence when challenged and will do the right thing even when it's hard.

What You Get:

If eligible, you will receive a competitive benefits package, including:

• Medical/dental/vision
• Term life insurance
• Paid vacation/holidays*

* 401(k) with Company match

• Associate discount on arenaflex merchandise

All associates are eligible for an associate discount on arenaflex merchandise. For paid holidays, associates who are eligible for paid vacation (MTO) are also eligible for eight paid holidays during the calendar year. All store hourly associates scheduled to work on a designated holiday will receive additional compensation.

How to Apply:

If you are a motivated and customer-centric leader with a passion for driving sales growth and delivering exceptional customer experiences, we invite you to apply for the Customer Experience Supervisor I role at arenaflex. Please visit our website to learn more about our company culture and values, and to submit your application. Apply Now!

Equal Employment Opportunity:

arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive work environment that values and respects the contributions of all associates.

Note:

arenaflex is a leading retail company with a strong commitment to customer satisfaction and employee development. Our associates are the backbone of our success, and we are committed to providing them with the tools, training, and support they need to excel in their roles. If you are a motivated and customer-centric leader with a passion for driving sales growth and delivering exceptional customer experiences, we invite you to join our team. Apply for this job