Experienced Junior Tech Support Specialist (24/7 Live-Chat Team) – Mobile and Online Banking Solutions

At arenaflex, we're revolutionizing the way people interact with mobile and online banking technology. As a leading industry player, we're seeking a talented and motivated Junior Tech Support Specialist to join our 24/7 live-chat team. This is an exciting opportunity for a smart and creative go-getter to work with a dynamic team, develop their technical skills, and provide exceptional support to our clients and end-users.

About arenaflex

arenaflex is a pioneering company in the mobile and online banking technology space. We're committed to delivering innovative solutions that make banking easier, faster, and more secure. Our team is passionate about what we do, and we're looking for like-minded individuals who share our enthusiasm and dedication to excellence.

Job Summary

As a Junior Tech Support Specialist, you'll play a critical role in providing 24/7 support to our clients and end-users. You'll work directly with our clients, support end-users with technical questions about our products, and collaborate with a technical team remotely. This is an entry-level position, and you'll work closely with a small team under the guidance of a team manager. You'll have the opportunity to develop your technical skills, work independently, and enjoy a supportive and collaborative environment.

Working Hours and Schedule

We offer a flexible schedule to accommodate your needs. Our working hours are divided into two shifts:

• 9 pm - 9 am CST (rotation schedule)
• 9 am - 9 pm CST (rotation schedule)
• 5 days shift (Mon - Fri): 11 am - 7 pm EST

Primary Responsibilities

As a Junior Tech Support Specialist, your primary responsibilities will include:

• In-depth understanding of our banking software and apps: You'll need to have a solid grasp of our mobile and online banking products, including their features, functionality, and technical requirements.
• Coordinating with software technicians, technical support, and developers: You'll work closely with our technical teams to troubleshoot and resolve issues, and to develop new solutions.
• Examining technical logs to troubleshoot and resolve issues: You'll analyze technical logs to identify and resolve issues encountered during 24/7 client support projects.
• Handling technical processes and explaining them to less-technical people: You'll need to be able to communicate complex technical concepts in a clear and concise manner to our clients and end-users.
• Managing, monitoring, and improving the quality of the tech support process: You'll be responsible for ensuring that our tech support process is efficient, effective, and meets the needs of our clients and end-users.

Requirements

To be successful in this role, you'll need to possess the following skills and qualifications:

• Excellent written and spoken English: You'll need to be able to communicate effectively with our clients and end-users in English.
• Ability to establish good working relationships with customers: You'll need to be able to build trust and rapport with our clients and end-users.
• Solid troubleshooting ability: You'll need to be able to analyze technical issues and develop effective solutions.
• Ability to learn technical skills quickly: You'll need to be able to learn new technical skills and adapt to changing requirements.
• In-depth learning and understanding of our mobile and online banking products: You'll need to have a solid understanding of our products and their technical requirements.
• Coordination with developers to investigate and diagnose issues: You'll need to be able to work closely with our development teams to troubleshoot and resolve technical issues.
• Ability to manage a dynamic workload with many concurrent tasks: You'll need to be able to prioritize tasks, manage your time effectively, and meet deadlines.
• Managing, monitoring, and improving the quality of the tech support process: You'll need to be able to analyze and improve our tech support process to ensure it meets the needs of our clients and end-users.

As Plus

While not essential, the following skills and experiences would be highly desirable:

• Experience in banking live-chat: You'll have a solid understanding of the banking industry and live-chat support.
• Experience in technical support: You'll have a solid understanding of technical support principles and practices.
• Experience with Dialogflow: You'll have experience with Dialogflow, a popular platform for building conversational interfaces.
• Experience with various mobile phone platforms, especially iOS and Android: You'll have experience with multiple mobile phone platforms and be able to troubleshoot and resolve issues related to these platforms.
• Project management experience: You'll have experience managing projects and teams.
• Working directly with US-based customers: You'll have experience working with US-based customers and be able to communicate effectively with them.
• Knowledge of US banking system: You'll have a solid understanding of the US banking system and its technical requirements.

Our Benefits

At arenaflex, we offer a range of benefits to support your career growth and well-being:

• Fully remote work: You'll have the flexibility to work from anywhere, at any time.
• Long-term employment: We're committed to providing long-term employment opportunities for our team members.
• Competitive salary: You'll receive a competitive salary that reflects your skills and experience.
• Community of practice, regular knowledge sharing among colleagues: You'll have the opportunity to share your knowledge and learn from your colleagues.
• Internet compensation (50$ per month): You'll receive a monthly internet compensation to support your work.
• Friendly and easy-going international team and colleagues: You'll be part of a dynamic and supportive team that values collaboration and teamwork.

How to Apply

If you're a motivated and talented individual who is passionate about mobile and online banking technology, we'd love to hear from you. Please submit your application, including your resume and a cover letter, to [arenaflex careers page](https://remotejobs.trendingnewsgo.com/register-candidate/). Apply for this job