Experienced Order Processing Specialist – Customer Service and Logistics Support

At arenaflex, we're passionate about delivering exceptional customer experiences and streamlining our operations to meet the evolving needs of our customers. As a key member of our Customer Service team, we're seeking an experienced Order Processing Specialist to join our dynamic and growing organization. This part-time role offers the perfect opportunity for a detail-oriented and customer-focused individual to make a meaningful impact in our spare parts sales order management process.

About arenaflex

arenaflex is a leading provider of innovative solutions and services to various industries. Our commitment to excellence, customer satisfaction, and employee growth has earned us a reputation as a trusted partner in the market. We're proud to offer a collaborative and inclusive work environment that fosters creativity, innovation, and continuous learning.

Key Responsibilities

As an Order Processing Specialist at arenaflex, you will be responsible for:

• Interacting with customers, company sales and/or service representatives to handle a variety of pre-sales or post-sales service functions related to domestic and/or international order processing.
• Processing orders for materials for both domestic and/or international requests in accordance with arenaflex policy and practice.
• Coordinating and performing activities such as order entry, order acknowledgement, order revision, and preparation of shipping documents.
• Receiving customer requests and preparing documents/trouble tickets related to processing returns (RMA), servicing, and exchanges.
• Updating databases with the status of returned materials issues and accounts for returns inventory.
• Recording and reporting the status of equipment returns, repairs, replacements, sales orders, and delivery schedules.
• Ensuring service information is accessible by sorting and filing documents/forms.
• Handling requests for additional company materials.
• Maintaining records of returns, schedule changes, product enhancements or changes, and product pricing, and resolving return credit problems.
• Coordinating and performing activities associated with the transfer of consigned material.
• Coordinating and performing activities associated with order tracking and customs clearance by working with transportation carriers and brokers.

Essential Qualifications

To succeed in this role, you will need:

• Direct customer support experience, including administrative experience.
• Order processing experience or an equivalent combination of formal training in logistics, data processing, marketing, international business, finance, and accounting, production control, or related office and business education.
• Proficiency in utilizing business tools such as email, Microsoft Word, Excel, and PowerPoint.
• Experience with HCM (e.g., Workday), SAP, Salesforce equivalent ERP product, and productivity software is desired.
• Typical Education and Experience: Associate degree or equivalent, 1-3 years of related experience.

Preferred Qualifications

While not required, the following qualifications would be beneficial:

• Experience working in a fast-paced, dynamic environment.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Familiarity with arenaflex products and services.

Skills and Competencies

To excel in this role, you will need to possess:

• Strong attention to detail and organizational skills.
• Ability to multitask and prioritize tasks effectively.
• Excellent communication and interpersonal skills.
• Strong analytical and problem-solving skills.
• Ability to work independently and as part of a team.
• Familiarity with arenaflex products and services.

Career Growth Opportunities and Learning Benefits

At arenaflex, we're committed to the growth and development of our employees. As an Order Processing Specialist, you will have opportunities to:

• Develop your skills and knowledge in order processing, logistics, and customer service.
• Work with a dynamic and experienced team to deliver exceptional customer experiences.
• Participate in ongoing training and development programs to enhance your skills and knowledge.
• Take on additional responsibilities and contribute to the growth and success of arenaflex.

Work Environment and Company Culture

arenaflex is a collaborative and inclusive work environment that fosters creativity, innovation, and continuous learning. Our team is passionate about delivering exceptional customer experiences and streamlining our operations to meet the evolving needs of our customers. We offer a flexible and dynamic work environment that allows you to grow and develop your skills and knowledge.

Compensation, Perks, and Benefits

arenaflex offers a competitive compensation package, including:

• $25.00 - $28.00 per hour.
• 401k matching.
• Paid Time Off.
• Sick Time.
• A generous benefits package that pays 100% of medical, dental, and vision.
• Short Term Disability.

How to Apply

If you're a motivated and customer-focused individual with a passion for order processing and logistics, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and we'll be in touch to discuss your qualifications further.

Apply Now

Apply Job! Apply for this job